Job Description

About the company

Viking Assistance is a leading provider of roadside assistance services in Norway, Sweden, Denmark, Finland and Estonia. We also support drivers across Europe through our international partner network. We ensure efficient, safe, and reliable support for vehicles and passengers, no matter where a breakdown occurs. We assist in Norwegian, Swedish, Finnish, Danish, Estonian and English languages.

Role overview

As a customer service consultant, your tasks will involve receiving and responding to phone inquiries from our customers who need roadside assistance. The customers may find themselves in vulnerable situations and our job is to help and assist them in these situations. It is important to us that they receive the right assistance. You will often be the first person a customer talks to when something has happened on the road.

You will work as part of a larger team that helps and supports each other when needed. To accomplish this task, you will work in various systems to solve the challenges as effectively as possible. You will also assist our partners in the insurance and automotive industry with various questions related to roadside assistance.

We are looking for someone who works well independently and is passionate about delivering excellent service to our customers. We value a positive attitude, willingness to learn, reliability, and a genuine desire to help people. You enjoy communicating with others, providing great service, and staying calm and focused in a fast-paced environment.

Required qualifications:

• Experience in customer service
• Fluent in Finnish, both spoken and written
• Proficient in English, both spoken and written
• Swedish language proficiency is a plus
• Ability to work all shifts is required
• Good skills in data/technology/systems
• A clean criminal record is a prerequisite

You will fit right in at Viking if you:

• value good work ethics
• have strong teamwork skills
• are comfortable working both individually and in a team
• have strong communication skills
• feel at ease using digital tools and phone as work tools
• are comfortable using multiple systems simultaneously
• are detail oriented and enjoy complex tasks
• are solution-oriented both with customers and colleagues
• are curious and eager to acquire new knowledge
• are comfortable working in a fast-paced, dynamic environment
• adapt easily to change
• want to be a part of a solid team with strong company culture

We offer:

• A permanent, full-time position
• A meaningful job where you get to help people
• Comprehensive training and onboarding
• Competitive conditions and benefits
• A collaborative and supportive Nordic working culture with great colleagues
• Modern offices in either Torrevieja or Fuengirola
• Professional growth opportunities in an international company
• A rotating schedule within 24/7 365 operations (day, evening, and weekend shifts)

Work Conditions:

• Employment: Spanish based permanent contract, full-time
• Location: our office in Torrevieja or Fuengirola, Spain
• Start date: As soon as possible / to be agreed
• Please note that remote work is not applicable

Does this sound like you?

Then we are looking forward to hearing from you! Please submit your CV and cover letter in English by September 30, 2026. In your cover letter, please tell us:

• Who you are
• Why you would like to join Viking
• Why you are motivated to help people and work within assistance services
• What experience, skills, or background you believe would help you succeed in this role
• Whether you already live in Spain or are planning to relocate

Applications will be reviewed on an ongoing basis ans the position may be filled before the application deadline. We encourage you to submit your application as early as possible.