Job Description
Some people run on coffee. Others run on moonlight. If you are a natural night owl who thrives in a calm, independent environment, this is your lane.
We are seeking experienced Finnish-speaking Customer Support Specialists to join an established iGaming company in Malta—Europe’s premier hub for online gaming and tech. You will be the first point of contact for our players, ensuring a safe, professional, and high-quality experience while the rest of the world sleeps.
Why Malta?
This isn’t just a job location; it’s a lifestyle shift. Working nights in Malta means:
- Daytime Freedom: Enjoy the Mediterranean sun, beaches, and cafes while others are in the office.
- International Hub: Join a massive social scene within the iGaming and tech community.
- Easy Travel: Use your days off to explore Europe from a central Mediterranean base.
What You’ll Be Doing
As a Night Shift Specialist, you will handle a variety of tasks with a focus on first-contact resolution:
- Multichannel Support: Handle live chat and email inquiries in your native language (Finnish or Norwegian) and English.
- Account Management: Assist with player verification (KYC), document processing, and payment queries.
- Player Safety: Identify and escalate Responsible Gaming situations and suspicious behavior.
- Technical Troubleshooting: Investigate account issues and provide structured solutions.
- Growth: Escalate complex cases to specialized departments (Fraud, VIP, or Payments).
Requirements
- Language Skills: Native-level fluency in Finnish, plus professional fluency in English
- Experience: At least 1 year of previous experience in customer support (Chat/Email based).
- Night Owl DNA: You genuinely prefer working night shifts and can maintain high focus during evening hours.
- Industry Knowledge: Previous experience in iGaming is a significant advantage.
- Soft Skills: A calm, structured communication style and the ability to work independently.
Benefits
- Competitive Salary + Night Shift Allowance
- Relocation Support: Comprehensive package for those moving from within the EU.
- Health & Wellness: Private health insurance and access to onsite gym, sauna, and recovery facilities.
- Commute Allowance: Extra support for your travel to and from the office.
- Career Progression: This role is a fast track into specialized industry roles like Fraud, Compliance, or VIP Management.
How to Apply
Ready to bring your positive energy to the Mediterranean? Click "Apply".
