Job Description

We are seeking Customer Support Specialists to provide exceptional service and effective solutions on behalf of our client. Our client is expanding their support operations to serve a rapidly growing customer base, and we’re looking for talented professionals who can enhance customer satisfaction, strengthen loyalty, and minimize churn through excellent communication and problem-solving skills.

Responsibilities:

• Provide exceptional customer service by ensuring consistent, prompt, and accurate support.
• Analyze customer data to proactively reach out and improve customer experiences and outcomes throughout their journey.
• Apply project management skills to brainstorm and implement strategies that enhance overall customer success.
• Promote the value and benefits of our services, and up-sell or cross-sell products to maximize customer satisfaction.
• Work across teams to represent the customer's voice to internal stakeholders and external partners.
• Build strong partnerships and effectively manage relationships to resolve issues and ensure a positive customer experience.

Requirements

• Native proficiency in Finnish.
• Advanced English skills.
• Exceptional communication and presentation capabilities.
• Experience in managing expectations and de-escalating challenging situations.
• Strong organizational skills with excellent follow-up and attention to detail.
• Ability to collaborate and thrive in a team-oriented environment.
• Willingness to relocate to Athens.
• Valid EU Passport.

Benefits

• Attractive starting salary.
• 14 salaries annually.
• Comprehensive relocation package (including flight tickets, two weeks of paid accommodation, and assistance with documentation).
• Monthly performance bonuses.
• Health insurance and wellness benefits.
• Exclusive discounts and perks.
• Opportunities for career development and advancement.
• Full training provided by certified experts.
• Complimentary online Greek language courses.
• A chance to grow professionally in a multicultural setting.
  

Please note: Only CVs submitted in English will be considered.