Job Description

Join our Nordic Customer Care team that supports the electronic payment architects who truly understand commerce!

Want to play a role in creating powerful customer experiences and shaping omni-commerce payment ecosystems? Join us and be part of a team that helps customers to stay competitive in the ever-changing world of commerce.

We collaborate with one of the leading companies that provide technology for electronic payment transactions. Their products are POS electronic payment devices with their own operating systems, security and encryption software and certified payment software.

What you will do:

• Primary Point of Contact: Youll be the first point of contact for customer and client requests.
• Inbound Calls: Answer inquiries from retailers, merchants, and shop owners related to their POS devices.
• Troubleshooting: Discover and troubleshoot issues, guiding customers toward desired outcomes.
• Timely Issue Resolution: Resolve issues efficiently, ensuring customer satisfaction.
• Excellence in Interaction: Strive for excellence in every customer interaction, promoting increased product usage and loyalty.
• Goal-Oriented: Commit to meeting personal and team targets.

What you will bring:

• Language Skills: Fluency in Finnish and very good use of English (both written and spoken).
• Customer Support Experience: Prior work experience in a customer support role is advantageous.
• Communication and Problem-Solving: Exceptional communication skills, soft skills, and a problem-solving mentality.
• Tech Proficiency: Familiarity with Android OS, advanced PC skills, and a willingness to learn.
• Team Spirit: Demonstrate genuine ownership and an unbreakable team spirit.
• Adaptability: Thrive in a fast-paced environment.

What we offer:

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (-all at no cost to you-))
• Competitive monthly salary + 2 extra salaries per year
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• Work for a Great Place to Work-Certified Company that fosters diversity.
  

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