Job Description

Mercier Consultancy is thrilled to offer exciting opportunities for Finnish Speaking Customer Service Representatives in Sofia, Bulgaria, complete with a relocation package. We are searching for energetic and customer-focused individuals who are ready to make a difference in our client's experience.

As a Customer Service Representative, you will be responsible for supporting our Finnish-speaking customers, ensuring their inquiries are handled with care and professionalism. Your role will be vital in maintaining our commitment to exceptional customer service and client satisfaction.

Responsibilities

• Provide high-quality customer support in Finnish and English through various communication platforms
• Identify and resolve customer inquiries and issues efficiently
• Document all customer interactions accurately in the CRM system
• Collaborate with team members to resolve complex issues and improve service delivery
• Collect feedback from customers to enhance our services
• Stay updated on product knowledge and process changes
• Participate in training and development to improve your skills and knowledge

Requirements

• Fluency in Finnish and English with strong communication skills
• Previous experience in customer service is highly desirable
• Strong problem-solving skills and a customer-oriented approach
• Ability to work in a fast-paced environment while managing multiple tasks
• Excellent attention to detail and organizational skills
• Commitment to providing outstanding service and ensuring customer satisfaction
• Familiarity with CRM systems or customer service software is an advantage

Benefits

Competitive Monthly Salary

Relocation paid to Bulgaria

Help finding apartment

Paid training and growth possibilities

and more