Job Description

At Queensmith, we understand that our greatest asset is our exceptional team. As a Sales Consultant, you play a pivotal role in shaping the customer journey and delivering an outstanding jewellery-buying experience. You bring warmth, confidence, and expertise to every interaction, guiding customers through one of the most meaningful purchases they'll ever make. You blend product knowledge with emotional intelligence, helping clients navigate designs, materials, and bespoke options with clarity and ease. Working closely with colleagues across Sales, Operations, and Production, you ensure every stage of the experience feels seamless and personalised.

Whether advising first-time buyers or long-standing clients, your approach combines genuine connection with commercial focus. You champion retail excellence, drive sales performance, and reinforce the high standards that define the Queensmith in-store experience. In this capacity, you play a vital role in our mission to ensure that every customer's jewellery experience is nothing short of exceptional. Your contributions are integral to our journey.

Responsibilities

• Welcome customers warmly and guide them through a professional, supportive, and memorable in-store experience.
• Assist clients in selecting products and provide tailored recommendations based on preferences, style, occasion, and budget.
• Achieve individual sales targets, confidently closing sales and promoting services such as resizing, bespoke designs, and aftercare.
• Maintain strong product knowledge, from diamond specifications to craftsmanship processes, enhancing every conversation with expertise.
• Build long-term relationships through thoughtful follow-up, encouraging trust, loyalty, and repeat business.
• Coordinate with colleagues on appointments, special orders, and service queries to keep the customer journey smooth and organised.
• Demonstrate a high-end service mindset by ensuring the customer experience is consistent across the Queensmith group and continuously aligned with our premium service standards.
• Stay informed on product updates, market trends, and customer insights to elevate both sales performance and customer experience.

Requirements

Requirements

• 1 - 2 years’ experience in a customer-facing sales role within fine jewellery with solid knowledge of diamonds and craftsmanship and a genuine passion for delivering exceptional customer service.
• Proven ability to meet or exceed sales targets while delivering exceptional customer service.
• Strong communication and interpersonal skills, with a genuine passion for helping customers make informed decisions.
• Ability to build rapport quickly and nurture lasting client relationships.
• Comfortable working in a collaborative, fast-paced environment with shifting priorities.
• Confident in learning technical product details and translating them into simple, engaging explanations.

Skills

• Customer-centric mindset with strong emotional intelligence.
• Confident sales and negotiation abilities, including upselling and cross-selling.
• Organisational skills to manage appointments, follow-ups, and multiple client journeys simultaneously.
• Adaptability and resilience in a dynamic retail environment.
• Strong product-learning aptitude, especially regarding gems, metals, and craftsmanship.

Benefits

At Queensmith, we transcend the traditional jewellery-buying experience. Our mission is to revolutionise the world of engagement and wedding jewellery, crafting unforgettable moments for our customers. Our culture revolves around "Be Brilliant," reflecting our relentless pursuit of excellence and innovation; "Be Clear," representing transparent communication, ethical practices, and a meaningful impact; and "Be Unique," celebrating individuality, creativity, and inclusivity. Just as we aim to democratise diamond jewellery through bespoke services and craftsmanship, we provide our teams with a similarly customised and exceptional work environment. The essence of Queensmith lies in providing a rewarding work environment and empowering teams to strive for excellence and reach their full potential.

• Opportunities for growth and progression across departments,
• An annual company-wide bonus scheme,

• A generous commission bonus on top of the company's general bonus scheme,
• Employee Recognition Programme,
• Paid Time Off & Holidays,
• Competitive salary and financial benefits,
• Workplace Culture Initiatives and Events,

• Private Healthcare Plan and Wellness Benefits, Mindfulness App,
• Generous Pension Plans,
• Training & Professional Development,
• Employee Assistance Programme, Mental Health and FInWell First Aiders