Job Description
Carvers on 19, located on the top floor of the Hard Rock Hotel, seeks a dedicated and experienced Fine Dining Host/Hostess to join our team. The ideal candidate will have excellent interpersonal skills, composure under pressure, a keen eye for detail, strong organizational skills, and a passion for providing outstanding hospitality.
- Warmly and professionally greet guests, creating a welcoming first impression.
- Escort guests efficiently, manage wait times, and ensure optimal table utilization.
- Coordinate with waitstaff and culinary team to ensure seamless service and guest satisfaction.
- Promptly and courteously address guest inquiries and concerns.
- Maintain knowledge of the menu, venue history, and resort property.
- Assist with various restaurant operations, including managing reservations, phone calls, and administrative tasks.
- Ensure a high level of cleanliness and organization at the host stand and dining areas.
- At least one year of experience as a host/hostess in a full-service restaurant. Fine dining experience a plus.
- Genuine passion for providing outstanding customer service.
- Strong ability to build rapport with guests and colleagues, resolve issues professionally, and convey information clearly and concisely, with excellent verbal and written communication skills.
- Meticulous attention to detail and accuracy.
- Ability to handle multiple tasks simultaneously in a fast-paced environment.
- Willingness to work flexible shifts, including evenings, weekends, and holidays.
- Required food safety certification and alcohol service licensing by the appropriate regulatory agency.
- Ability to stand for long periods and lift objects up to 50 pounds.
