Job Description

The Fine Dining Administrative Assistant Manager supports day-to-day operations across multiple fine dining venues, ensuring service excellence, operational consistency, and administrative accuracy. This role partners closely with General Managers, Executive Chefs, and FOH leaders to manage scheduling, payroll/timekeeping, reservations, event coordination, and compliance. The ideal candidate thrives in a fast-paced, luxury service environment and brings exceptional organization, communication, and cross-venue coordination skills.

• Serve as the administrative point of contact for 3 fine dining outlets; standardize processes, documentation, and service support across locations.
• Coordinate cross-venue communication, ensuring consistent SOP execution, menu updates, and service standards alignment.
• Build and publish weekly FOH schedules across venues; balance coverage, forecast demand, and manage swaps/changes.
• Monitor labor to budget; audit punches and approve timecards; track breaks, overtime, attendance, and call-offs.
• Process biweekly payroll inputs (tips, comps, deductions, adjustments) accurately and on time.
• Maintain personnel files, onboarding checklists, certifications, and training records; track expiring credentials (e.g., food handler/servsafe/ABV).
• Oversee reservations and floor plan optimization (e.g., OpenTable/Resy/SevenRooms); manage high-priority bookings and VIP notes.
• Support private dining and event administration: proposals, BEOs, deposits, timelines, vendor coordination, and post-event reconciliation.
• Monitor guest feedback, resolve escalations, and report trends with actionable improvements.
• Support weekly invoice processing, petty cash logs, and reconciliation; track comps/voids/discounts with appropriate approvals.
• Assist with inventory counts and data entry (wine, spirits, china/flatware, linens); coordinate smallwares orders and vendor communications.
• Maintain up-to-date health & safety documentation, checklists, and inspection readiness; log incident/accident reports.
• Ensure adherence to alcohol service laws, food safety, and company policies across all venues.
• Onboard new hires to POS, reservations, scheduling, and SOPs; deliver refresher training and quick tips.
• Act as an admin for POS, reservations, and scheduling systems; manage user access and troubleshoot issues with vendors/IT.
• Produce weekly KPIs (labor %, reservations conversion, covers/turn times, guest feedback, comp/void metrics).
• Identify process gaps and lead cross-venue initiatives to improve efficiency, cost control, and guest satisfaction.

• 3+ years in fine dining, luxury hospitality, or multi-unit restaurant operations, with administrative or supervisory experience.
• Proficiency with POS (e.g., Toast/Micros), reservations platforms, and scheduling/payroll tools
• Strong Excel/Google Sheets skills impeccable attention to detail, and excellent written/verbal communication.
• Ability to work nights/weekends/holidays and travel between venues.
• Experience supporting private dining/events and wine program administration.
• Knowledge of food safety and alcohol service guidelines (e.g., ServSafe, TIPS).
• Previous multi-site oversight within a luxury hotel, resort, or casino environment.

ADDITIONAL REQUIREMENTS

• Operational Discipline: Accurate, on-time scheduling, payroll, and reporting across multiple outlets.
• Service Mindset: Anticipates needs, protects the guest experience, and supports FOH teams with urgency.
• Problem Solving: Resourceful and solutions-oriented; escalates appropriately.
• Communication & Influence: Clear, diplomatic, and consistent with cross-functional teams and leadership.
• Data & Systems Fluency: Uses data to drive decisions; strong comfort with administrative platforms.
• On your feet for extended periods; lift/carry up to 25 lbs occasionally.
• Frequent movement between venues; ability to work in a fast-paced, high-noise environment.
• Labor variance to budget and schedule publish compliance (on-time %)
• Timecard accuracy and payroll error rate
• Reservations conversion, waitlist management, and table turn times
• Guest feedback/NPS, complaint resolution time, and VIP handling
• Comp/void trend accuracy and policy adherence
• On-time event execution (BEO accuracy, deposit tracking, post-event reconciliation)
• Compliance readiness (audit scores, incident reporting timeliness)