Job Description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Manager, GDS Financial Crime

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help build a better working world.

The opportunity

We are looking for an experienced Manager to lead and support the delivery of Financial Crime operations within EY Global Delivery Services (GDS). The role covers multiple Financial Crime processes, including Client Due Diligence (CDD), Sanctions Screening, and related compliance activities.

The successful candidate will combine strong Financial Crime expertise with proven people leadership skills. This role requires someone who can manage operational performance, develop teams, engage with global stakeholders, and drive continuous improvement in a complex, fast-paced environment.

As part of the GDS Financial Crime team, you will play a key role in maintaining high-quality delivery, strengthening operational consistency, and supporting the ongoing optimization of Financial Crime processes across the organization.

Your key responsibilities

• Lead and oversee the day-to-day delivery of multiple Financial Crime operations.
• Manage operational performance against agreed KPIs, SLAs, quality targets, productivity measures, and risk requirements.
• Lead, coach, develop, and mentor team members while fostering a high-performance and collaborative culture.
• Drive workforce planning, capacity management, and workload allocation to ensure efficient service delivery.
• Act as a key escalation point for complex or high-risk cases requiring technical review and sound judgment.
• Build and maintain strong relationships with internal stakeholders across various EY member firms and business functions.
• Provide regular operational insights and performance reporting to leadership teams.
• Identify opportunities to improve efficiency, close process gaps, and enhance quality through standardization and automation.
• Support strategic improvement programs focused on operational consistency, harmonized procedures, and technology-enabled solutions.
• Contribute to the development and execution of the GDS Financial Crime operating model and transformation agenda.
• Ensure compliance with applicable AML, Sanctions, Anti-Bribery & Corruption, and other Financial Crime requirements.
• Support change management activities, new process transitions, and continuous improvement initiatives.

Qualifications, skills and attributes for success

• 10–13 years of overall professional experience, including 7+ years in Financial Crime, AML, KYC, CDD, EDD, Sanctions, Anti-Bribery & Corruption, or related compliance areas.
• At least 5 years of team management experience leading and developing operational teams in a multinational or shared services environment.
• Strong subject matter expertise across Financial Crime processes, including customer risk assessments, due diligence, sanctions screening, adverse media reviews, and ongoing monitoring.
• Experience managing multiple stakeholders across various geographies and business functions.
• Proven ability to manage operational KPIs, service delivery metrics, quality performance, and workforce planning activities.
• Demonstrated experience driving process transformation, standardization, and continuous improvement initiatives.
• Strong analytical and problem-solving skills with the ability to make sound risk-based decisions.
• Excellent verbal and written communication skills and the ability to engage confidently with senior stakeholders.
• Experience leading teams through change, growth, and operational transformation.
• Advanced proficiency in Microsoft Office tools, particularly Excel and PowerPoint.
• Professional AML, Financial Crime, Compliance, ACAMS, ICA, or equivalent certifications would be advantageous.

What we look for

• Strong combination of technical Financial Crime expertise and people leadership skills.
• Ability to operate effectively in a fast-paced global environment with multiple priorities.
• A collaborative leader who can influence stakeholders, develop people, and drive operational excellence.
• A continuous improvement mindset with a focus on simplifying and standardizing processes.
• Strong ownership, accountability, and delivery orientation.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.