Job Description

SUMMARY

Responsible for managing book of business and directs work of service team. Acts as an agent of Producer assigned accounts, including servicing and/or solicitation activities. Expert in all benefit lines and funding mechanisms.

This role supports our Employee Benefits Department
Mid-to-large market self-funded medical plans

ESSENTIAL DUTIES AND RESPONSIBILITIES

Manages all client required services and maintains client relationship with no input from Producers.

Manages large market book of business through direction of employees on service team.

Receives and develops new business leads from Producers or identifies and develops cross-sell opportunities.

Acts as direct point of contact for client from time of lead.

Analyzes client information and future financial projections to ascertain the best investment solutions and strategies for clients.

Participates in team selling process including finalist interviews and RFP responses.

Ensures that clients’ financial procedures and policies adhere to the law.

Analyzes market and economic trends.

Prepares and presents to client renewal analysis.

Sells renewal business to existing clients and where applicable, sells additional lines of coverage.

Promotes to clients other services offered by our agency by way of preparing Producer Service Proposals.

Provides analysis and recommendations concerning client's existing coverages.

Selects carriers for solicitation and negotiates with carriers for benefit and premium considerations.

Receives and responds to client inquiries including benefit and claim questions and issues.

Reviews client coverage contracts and amendments for accuracy.

Manages and negotiates third party vendor relationships and contracts on behalf of the client.

Serves as technical expert, assisting department members to resolve complex issues.

Creates new client sales opportunities.

Collections of fees, reconciliation and resolution of any outstanding balances within 60 days of invoicing date.

Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information).

Performs all duties in accordance with all company policies and procedures, and all federal, state and local laws, wherein the Company operates.

Performs other duties as assigned.

QUALIFICATIONS
EDUCATION / EXPERIENCE

Bachelor's Degree or equivalent combination of education and experience

Ten (10) or more years related work experience

Must continue to meet Continuing Education requirements for license renewal

Valid Insurance License

Requires in depth knowledge of underwriting principles and market conditions;

SKILLS

Excellent verbal and written communication skills

Excellent problem solving and time management skills

Excellent interpersonal skills with an emphasis on actively listening to and understanding clients’ needs

Excellent planning, organizational and prioritization skills

Strong knowledge of a range of financial products, including insurance, pensions, savings, stocks etc.

Ability to lead a team and to foster teamwork

Proficient in Microsoft Office Suite

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