Job Description

Locations: Gainesville, Florida

Categories: Office and Clerical

Req ID: 63795

Overview

Provide exceptional patient-centered customer service in a medical office setting by coordinating patient appointments, collecting co-payments, pre-payments, and other patient payments, reviewing account balances, accurately entering charges, processing referrals, and ensuring a positive patient experience.

Responsibilities

• Schedule and coordinate patient appointments in accordance with practice protocols.
• Collect co-payments, pre-payments, and other patient financial responsibilities.
• Review patient account balances and communicate financial information professionally and compassionately.
• Enter charges accurately and in a timely manner.
• Process referrals and related documentation.
• Greet and assist patients in a professional, courteous, and patient-focused manner.
• Serve as a welcoming point of entry and exit for patients and visitors.
• Maintain a comfortable, efficient, and positive waiting room experience.
• Adhere to practice protocols and UF Health Physicians policies and procedures.
• May be required to float to other practice locations or work flexible schedules as needed to support staffing and operational needs.

Knowledge, Skills, and Abilities

• Strong customer service and communication skills.
• Ability to multitask and work efficiently in a fast-paced healthcare environment.
• Strong attention to detail and organizational skills.
• Ability to maintain professionalism and confidentiality when interacting with patients, families, and staff.

Qualifications

• High school diploma or equivalent required.
• Minimum of one (1) year of experience in a financial, business, physician office, or customer service environment required.
• Two (2) years of experience in a business, financial, or physician practice setting preferred.
• Experience validating patient demographics and insurance information is required.
• An associate degree or equivalent coursework may substitute for the required one (1) year of experience.
• Excellent customer service, interpersonal, and telephone communication skills are required.
• Knowledge of CPT and diagnosis coding is preferred.
• Ability to collect patient payments professionally and courteously.
• Demonstrated ability to take initiative, multitask, prioritize responsibilities, and work independently.
• Strong problem-solving skills and the ability to work effectively as part of a team are essential.

Licensure/Certification/Registration

• No licensure, certification, or registration required.

Motor Vehicle Operator Designation

• No motor vehicle operation is required for this position.