Job Description

Locations: Gainesville, Florida

Categories: Office and Clerical

Req ID: 68833

Overview

To deliver excellent patient centered service in a medical office setting by scheduling patient appointments, collecting co-payments / pre-payments / other payments, reviewing patient balances, entering charges promptly and accurately, processing referrals, and maintaining a comfortable wait experience for patients based on practice protocols and UF Health Physicians policies and procedures. Greets patients professionally and provides a patient friendly point of entry and / or exit. May be required to float to other practices or flex time, as needed, for staffing.

Qualifications

Minimum Education and Experience Requirements:

• High school diploma or equivalent required.
• One year of experience in financial services, business operations, physician office settings, or customer service required.
• Two years of business, financial, or physician practice experience preferred.
• An associate degree or equivalent coursework may substitute for the one year of required experience.

Required Skills and Qualifications:

• Knowledge and experience verifying patient demographics and insurance information preferred.
• Strong customer service skills with excellent communication and telephone etiquette.
• Familiarity with CPT and diagnosis coding preferred.
• Ability to professionally collect patient payments and discuss financial responsibilities.
• Demonstrates initiative, accountability, and the ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving skills with the ability to work independently and collaboratively as part of a team.
• Ability to maintain accuracy, attention to detail, and professionalism when handling sensitive financial and patient information.

Licensure/Certification/Registration:

• None required.

Motor Vehicle Operator Designation:

• None required.