Job Description

Integris, a Division of Coastal Community Credit Union is currently searching for an individual to fill the role for a part-time, Monday to Thursday, temporary one-year term, Financial Services Support 1 (FSS1) in the Integris corporate office in Prince George. For this position, we are looking for someone that has strong knowledge in Integris products and services, and a demonstrated proficiency in applicable software (T24 or subsidiary equivalent).

Doing More Together!

More than just administration, this role includes an ongoing commitment to developing relationships with internal members (FSO/FSR etc) to help them support our external members. This support occurs through processing loan files, performing searches, answering phone inquiries plus a variety of other administrative duties.

Salary Range: $20.17 to $23.66 per hour

The posted salary range is designed to reflect a broad career band, encompassing a variety of roles within our organization and serves as a general guideline. Your final compensation will be tailored to your unique skills, experience, and the responsibilities of the role.

Total Rewards: We provide employees with a comprehensive compensation package beyond the base salary, including:

• Employer paid pension plan
• Generous paid time off options to foster work-life-family balance
• Extended health & dental benefits
• Short-term and long-term disability insurance
• Time off for Volunteering
• Vision Care

The Ideal candidate will have:

Loan & Mortgage Administration:

• Completes personal loan administration in the following areas:
  • Filing.
  • Loan payoff completion.
  • Various computer searches and registration.
  • Loan and LOC mastering and disbursement under guidance.
  • PPSA Register.
  • Mortgage P/O requests including penalty calculation under guidance.
  • Understands when to place follow up tasks for compliance.
  • Mortgage Mastering and Disbursement with guidance.
  • Completes Mortgage Renewals with guidance.
• Responsible for the ongoing administration of loan files
  • Checks to see if file documentation and security is compliant with I & L policy and in-branch lending policies.

Member Servicing:

• Responds to telephone inquiries or external requests (notaries, lawyers, realtors) regarding outstanding loan balances, bank confirmations, etc. Either provides information requested or refers to appropriate person for more detailed information.
• Complete basic member and account maintenance (i.e., address changes, name changes, documents sign-offs). Note: includes Banking System updates.

Products & Services:

• Basic knowledge of all insurance products

Knowledge & Application:

• Develops basic, general knowledge of CU retail lending products & services.
• Develops familiarity of basic CU products & services.

Compliance & Regulatory Requirements

• Can review the I&L policy in the completion of duties.
• Utilizes Lending Procedure Manual to ensure adherence.
• Utilizes step-by-step to perform tasks to ensure items are processed correctly.
• Utilizes FSS Procedure Manual to understand risk.

Support & Back-Up:

• Pre-authorized transfers – either provides technical assistance & direction to MSRs and/or
  completes, processes & files Note: May be centralized.
• On a centralized basis, posts collection items for all business units Note: Not required by all FSS
  positions.
• Provides FSO basic support e.g. insurance refunds, searches, set up of tax payments.
• May provide collections officer support such as:
  • Posting collections, write-offs, bill payments, regular payments, and lawyer fees.

• Assist in the maintenance and appearance of the branch and branch surroundings.
  • Completes Deemed rate sheets with support and guidance

Leadership & Teamwork:

• Contributes as a member of the FSS team.

Technical Knowledge & Application

• Knowledge of T24 System
• Basic Knowledge of LOS
• Outlook
• BC On-line; City of PG/LTSA/BC Registry
• Basic MS Word and Excel
• Basic knowledge of CRI/CPL Connect
• Basic knowledge of AtSource

The deadline for this position is until filled