The Financial Service Representative (FSR) delivers FirstBank service excellence through accurate and efficient transaction processing, uncovering and meeting customer needs, and successfully selling bank products and services via the Bank’s needs discovery process. FSRs regularly apply policies and best practices based on FirstBank and financial industry knowledge.

Essential Duties and Responsibilities:

• Achieve personal and Financial Center targets and goals by identifying customer needs and providing appropriate guidance and perspective when recommending and explaining bank products and services; make referrals to the appropriate bank partners as customer needs dictate.
• Answer customers’ questions regarding products and services; research and resolve customer issues according to established guidelines, brand model and service standards; encourage retention of bank customers as well as increase product usage by recognizing and closing cross-sell opportunities.
• Maintain knowledge of FirstBank products, bank partners, loan process, policies and procedures, etc., articulating knowledge and educating others as needed.
• Build relationships with community businesses and personal clients, represent the Bank during community events and activities; participate in outside sales opportunities such as the Bank At Work Program.
• Accept consumer loan applications and submit to underwriting; close consumer loans as appropriate.
• Perform Financial Center operations activities in a support or lead role, which may include but is not limited to:
  • Assist customers with safe deposit box entry and accurate log maintenance.
  • Account maintenance, wire transfers, fraud packets, etc
  • Process reports as needed, including but not limited to the Nonsufficient Funds (NSF) report.
  • Assist in a Teller capacity when needed.
• Financial Center Security Coordinator duties and/or Financial Center Disaster Recovery Notebook procedures as needed and required.
• Provide consistent, distinctive service to all customers when delivering the FirstBank service experience.
• Practice and foster safe and sound bank procedures, including adherence to applicable laws and regulations, internal controls, operational procedures, and risk management policies; adhere to security protocols.
• Regular and reliable attendance.

• Perform other duties as assigned.

Qualification:

Education: High school diploma or the equivalent required

Experience: Minimum of two years. Banking or sales environment experience is required.

Certifications and Licenses: National Mortgage Lending Service (NMLS) certification and Notary preferred. Must be bonded within first six months of employment.