Job Description

The position mainly requires you to become the Platform Master and liaise with departments like Production, Dealing, Development, IBOps and API, and ability to solve client questions regarding our products, platforms, pricing and different settings.

Assist in communicating feedback and client requests internally to ensure the company is providing the features and functionalities the clients want.

Primary responsibilities:

Liaise with different departments to resolve client tech questions, provide feedback and communicate requirements

Assist clients via Emails, specialized chats, conference calls regarding subjects ranging from platform technicalities to ensuring clients have all they need in order to get trading

Assist other FSR and Sales colleagues’ via Live Chat when needed as well as provide full support to other team in tech related matters

Work and coordinate with multiple company departments as well as your colleagues to ensure client requests are always satisfied

Perform other assignments and tasks as assigned by Management

Manage the company's App Store

Develop and maintain FX and CFD product guides and trade execution knowledge

Requirements:

High level of general computer proficiency

High level of critical thinking and analytical skills

Ability to quickly grasp new materials and concepts quickly and efficiently

Ability to consistently reach both personal and departmental qualitative and quantitative targets

Excellent written and spoken English

Advantages of the position:

Ability to discuss financial markets and factors that move them in a clear manner to clients

Previous experience in a Customer Service position

Previous experience working for a regulated Forex/CFD broker

Personal trading experience

Programming experience

Hours: 40 hours/week - Monday to Friday, 9am-6pm; Flex Hybrid WFH and WFO – Day Shift

What we offer:

Career growth and training

Additional health insurance

Social Incentives Package

Team outings and corporate events

If you are interested in this opportunity, please submit your CV in English.

All applications will be treated in strict confidentiality. Only short-listed candidates will be contacted for an interview. InterContinental Recruiting Ltd. Recruitment license from National Agency of Employment No 2087/22.07.2016.