This role is more than opening accounts or processing loans; it's your opportunity to help fulfill our vision of Empowering Generations, Transforming Communities. You'll deliver Remarkable Member Service, build meaningful relationships, and become a trusted financial partner who can identify needs and confidently guide members toward smarter financial decisions.
As a Financial Services Officer, you'll create lifelong relationships with members and potential members, helping them navigate consumer lending, everyday banking, and the full range of FCCU solutions. You'll originate consumer loans, respond to spoken and unspoken member needs, and continually strengthen their financial path through proactive recommendations and expert guidance.
You'll drive success through service - delivering an exceptional experience, hitting sales and referral goals, and growing your book of business by building relationships both inside and outside the financial center. Your productivity, attention to detail, and ability to adapt will directly support your growth and the center's success. You'll expand your financial knowledge, your sales confidence, and your ability to serve members at a higher level.
You'll interview loan applicants, explain options and terms, approve or deny loans within guidelines, and ensure every file is complete and accurate. You'll support loan servicing functions, balance transactions, promote self‑service tools, and help members navigate every part of their financial journey with confidence and clarity. Through it all, you'll uphold our vision, mission, values, and service standards - showing up with professionalism, integrity, and a genuine desire to help.
Requirements
Education & Experience
Why First Commerce?
We're a full-service, member-owned credit union with deep roots in the community and a bold vision for the future. Our culture is built on integrity, innovation, and service excellence. At First Commerce, you're not just joining a company - you're joining a cause.
What's in It for You?
We believe in taking care of our team just like we take care of our members. Here's what you can expect:
First Commerce is committed to the well being of our community and all of us living in it. We're committed to making a difference with every person we meet and proudly support organizations that show that same level of passion and commitment.
Initially, it may be difficult to see the difference in the types of services offered by credit unions or banks and savings and loans. However, once you have spent time in a credit union, you will recognize that there is a world of difference in the attitude and the quality of service which credit unions provide to their members.
