Job Description

YOUR PATH. OUR PURPOSE.

At Horizon Credit Union, this is more than just a job. It's a place where you can grow, make a difference and feel connected to your work and community. We're committed to providing you with the tools and resources to build a fulfilling career with a good work-life balance. Join us to thrive, do your best work and help create positive change in your community.

COMPENSATION

Full-Time

Non-Exempt

$21.96-$31.84/hour

*This figure shown represents the minimum and maximum of the range for this role. Individual offers are made dependent upon a candidate’s experience, education and skill level.

BENEFITS

Our goal is that you feel successful, supported, and balanced in all aspects of your life! To assist with this we offer:

• Medical, Dental & Vision Insurance for full-time and reduced full-time employees and their families
• Telemedicine for part-time employees
• Paid Group Life and Disability Insurance
• Employee Assistance Program
• Tuition Reimbursement Program
• 401K Retirement Savings
• Employer 401K Retirement Contributions & Matching upon eligibility
• Discretionary Annual Incentive Bonus based on eligibility criteria
• Paid Time Off per Full Calendar Year:
• 10 hours of PTO per month (prorated for reduced full-time and part-time)
• Paid Birthday Holiday
• Paid Wellness Days
• Up to 24 hours of Paid Volunteer Time annually
• 11 Paid Holidays
• And More!

Requirements

EXPERTISE YOU NEED

Education & Experience

High school diploma or general education degree (GED); six months related experience and/or training; or equivalent combination of education and experience. Thorough knowledge of credit union's computer system for performing basic input/output tasks.

RESPONSIBILITIES OF THE FINANCIAL SERVICE REPRESENTATIVE

Member Service

• Be an expert in identifying deposit and loan sales opportunities and provide solutions to build relationships
• Consistently achieve target goals in Debt Protection and GAP sales as well as referral goals to our partners in our Mortgage Department and Horizon Retirement and Investment’s (HRI)
• Interview loan applicants in-person or by telephone, as well as electronically. Assist members with the loan application process to ensure completeness of information.
• Explain the loan process to members to include loan options, insurance on loan products, loan policies, interest rates, payoffs, etc.
• Open new account products and service existing memberships
• Promote and cross-sell products and services based on member need
• May handle more complex questions or problems for other team members

Administrative

• Research accounts for deposit, withdrawal, and loan payment discrepancies
• Respond to member requests, problems or complaints or direct them to the appropriate person for specific information and assistance
• Serve as a backup for member transactions as needed by branch

ABOUT HORIZON CREDIT UNION

Founded in Spokane, Washington in 1947, we built our foundation on community outreach and meaningful connections with our members and neighbors. Over the years, we’ve expanded across Washington, Idaho, Montana and eastern Oregon. We are equally proud that as we have grown, our commitment to our communities and members has remained strong and steadfast along the way.

Let Horizon Credit Union help you reach your goals. Apply now to start your journey.

*The statements in this job description are intended to describe the essential functions and minimum qualifications for this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required.