Job Description

Competencies

Customer Service Adaptability Problem-Solving Persistency Teamwork

Key Results Area:

Lead Generation Appointment Setting Conversion Rate Monthly Validation Persistency Rate

Key Behaviors:

Strong Interpersonal Skills – ability to connect with clients, understand their needs, and provide tailored advice Customer Service Orientation – provide positive experience beyond the sale Excellent Communication – effectively explains insurance concepts and listening to client concerns Problem Solving Ability – finding solutions to clients’ financial needs Self-Motivated and Persistent – being proactive, consistent, and follows through clients’ need

Experiences and Qualifications:

• Relevant industry experience in the areas of Insurance, banking, marketing and sales, retail sales, pharma, hospitality, pre-need, and business center operations. Preferably with minimum of one year work experience in Sales.
• Sales Process/Sales Leadership, Customer Service, Market knowledge, Working knowledge of Marketing, Accounting, and Management concepts/processes

Marketing, Negotiation, and Selling Skills; Excellent customer orientation Analysis and Problem solving, Communication skills; Decision-making; Planning and Organizational skills; Proficiency in basic MS Office programs; Interpersonal skills; Stress tolerance; Adaptive, Assertive, Goal-oriented, Influencing, Confident.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com

In Office