Responsibilities

1.Client Solutions: The Financial Sales Associate is responsible for delivering life insurance and wealth management solutions to clients of China Bank. This role involves close collaboration with branch sales and service teams to provide innovative product solutions that meet clients'

protection, long-term savings, and investment needs.

2. Sales Support: Assist the Business Center in achieving its sales goals and targets. This includes lead generation, lead conversion, account acquisition, account maintenance, repeat business, and the deepening and cross-selling of MCBL products.

3. Sales Planning and Reporting: Prepare Monthly Sales Call Plans and Daily Sales Call Reports to ensure that action plans, sales call results, client data, and other key information are accurately recorded, reviewed, and acted upon. Regularly meet and plan with the Branch. Manager to generate QSL. Conduct client calls, sales presentations, and other sales activities, and prepare additional reports as required by management.

4.Account Management: Generate new account relationships, deepen and broaden existing

relationships, and perform account handling and maintenance tasks to enhance account

profitability and expand business opportunities.

5.Client Relations: Maintain cordial working relationships with clients by ensuring the timely

and efficient handling of their financial needs and requirements.

6.Documentation: Ensure completeness and correctness of required documents to close a sale.

7.Market Analysis and Sales Activities: Conduct market and competitor analysis, client mapping,

telesales, sales calls, and on-site product presentations for new business acquisitions,

sometimes in collaboration with the Branch Manager.

8.Referrals and Promotion: Promote and facilitate referrals of MCBL products and services to

both existing and prospective clients.

9.Compliance and Risk Management: Conduct appropriate Know-Your-Customer (KYC)

procedures and Customer Due Diligence (CDD) or Enhanced Due Diligence (EDD), depending

on the client's risk profile.

10.Communication Management: Ensure that daily email communications are promptly checked

and addressed.

11.Professional Development: Attend meetings, training sessions, conferences, and related

learning activities as required by the immediate supervisor and/or management.

12.HR Compliance: Adhere to all HR System (Workday Employee Self Service) requirements and

other HR deliverables within the provided deadlines.

13.Compliance Training: Ensure 100% completion of compliance training mandated by the

company within the specified deadlines. Strictly adhere to all customer protection, privacy,

data handling, and other compliance, policy, and regulatory requirements. Compliance

training includes product training, product orientation, promotional cascades, and related

activities aimed at enhancing product knowledge.

14.Policy Review and Customer Experience: Conduct policy reviews to provide quality customer

experience through updates and financial advice, enabling upselling, reselling, cross-selling,

and lead generation. Policy reviews and after-sales service are critical deliverables that result

in increased business from clients, referrals from engaged clients, and additional referrals

from the bank's branch managers and staff. This is an integral part of MCBL’s commitment to both the bank’s customers and MCBL’s own customers.

15. After-Sales Service: Provide post-sales services to all clients and ensure real-time escalation of complaints to relevant units.

16.Others: Performs relevant task/s that may be assigned by the Immediate Head.

How will you create impact?

The Financial Sales Associate reports directly to the Area Manager.

Skill Set

1.Financial Literacy

2.Communication and Listening Skills

3.Selling (Prospecting, Negotiating, Closing) Skills

4.Networking and Presentation Skills

5.Technology Proficiency

Competencies

1.Customer Service

2.Adaptability

3.Problem-Solving

4.Persistency

5.Teamwork

Key Results Area:

1.Lead Generation

2.Appointment Setting

3.Conversion Rate

4.Monthly Validation

5.Persistency Rate

Key Behaviors:

1.Strong Interpersonal Skills – ability to connect with clients, understand their needs, and

provide tailored advice

2.Customer Service Orientation – provide positive experience beyond the sale

3.Excellent Communication – effectively explains insurance concepts and listening to client concerns.

4.Problem Solving Ability – finding solutions to clients’ financial needs

5.Self-Motivated and Persistent – being proactive, consistent, and follows through clients’ need

Experiences and Qualifications:

•Relevant industry experience in the areas of Insurance, banking, marketing and sales, retail

sales, pharma, hospitality, pre-need, and business center operations. Preferably with

minimum of one year work experience in Sales.

•Sales Process/Sales Leadership, Customer Service, Market knowledge, Working knowledge of

Marketing, Accounting, and Management concepts/processes

•Marketing, Negotiation, and Selling Skills; Excellent customer orientation Analysis and Problem

solving, Communication skills; Decision-making; Planning and Organizational skills; Proficiency

in basic MS Office programs; Interpersonal skills; Stress tolerance; Adaptive, Assertive, Goal-

oriented, Influencing, Confident.