Department:
Space Coast Health Center
Schedule/Status: Varies; Full Time
Standard Hours/Week: 40
General Description: Under the direction of the SCHC Practice Manager and CEO, this position is responsible for being the point person for patients and visitors. Responsible for meeting Emergency Room patients, verifying their Primary Care physician, and offering the services of Space Coast Health Centers. Also responsible for explaining our services and cost, appointment scheduling, insurance verification, collection of co-pays, explaining our sliding fee schedule, collecting financial and demographic information, and patient follow up calls.
Key Responsibilities:
1. Meets patients and visitors in a courteous and friendly manner both in person and via telephone; provides information, answers questions, and scheduling appointments.
2. Collects demographic and financial data including proof of income and calculates appropriate sliding scale payment amount.
3. Verifies the patients primary care physician and offers SCHC services to those without a primary care physician.
4. Works with the support staff and providers to schedule patients in a timely manner and escalates capacity issues to the provider and CEO.
5. Works with the Care Management staff to schedule appointments for Hospital discharges.
6. Assist with Check in and check out functions as needed to accurately enter charges, collect co-pays and out of pocket charges prior to the patient leaving.
7. Obtain Authorizations from plans as required.
Requirements:
Formal Education:
Work Experience:
Required Licenses, Certifications, Registrations:
We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.
Parrish Healthcare is a caring community of healthcare professionals passionate about excellence and fulfilling our mission of providing Healing Experiences For Everyone All The Time®.
Parrish Healthcare has a Culture of Choice®. This means a we have a healing work environment that empowers people to aspire to be their very best. We partner passionate, talented and skilled people in the right role with the right resources. We provide a clear and strategic direction to achieve superior results on behalf of the communities we serve.
Parrish Healthcare has been proudly serving Brevard County since 1958 and continues to contribute to the physical, social, environmental and economic health and well-being of the community and people we have the privilege to serve. Our relentless commitment to assuring quality, safety and healing experiences for everyone all the time has resulted in ranking among the top hospitals in the nation for quality and safety.
Through our county’s economic ebbs and flows, as well as the evolution and transformation of our nation’s healthcare system, Parrish has proven its resolve to its mission, vision and values:
• Mission: Healing Experiences for Everyone All The Time®.
• Vision: Healing Families—Healing Communities®.
• Values: Safety, Loyalty, Integrity, Compassion, Excellence, Stewardship.
In 2024, Parrish become the first Cleveland Clinic Care Connect member in the United States. We've also achieved remarkable recognition, including earning a perfect Joint Commission Primary Stroke Center recertification score, becoming recertified with the American College of Surgeons’ Commission on Cancer, being named an American College of Surgeons Surgical Quality Care Partner and were awarded the highest level of certification (Level 3) as a Patient-Centered Medical Home (PCMH) by the National Committee for Quality Assurance (NCQA). In addition, we were recognized by Florida Blue, the state’s Blue Cross Blue Shield plan, with a Blue Distinction® Centers+ (BDC+) for Maternity Care designation and US News and World Report as a High Performing Maternity Hospital and 2025 Maternity Care Access Hospital.
We remain proud of these achievements, which reflect the dedication and hard work of our entire team to continuously improve the health and well-being of our community. We look forward to continuing to serve Brevard County and provide Healing Experiences for Everyone All The Time®.
