In this role at CelcomDigi, you are responsible to prepare and analyse financial statements for Customer Experience Division (CXD), ensuring full accuracy and compliance with accounting standards and policies as mandated by the organization. You are required to monitor, track and maintain all financial related matters, prepare periodic financial reports, perform variance analysis and identify trends in financial data. You will work closely with the other departments within CXD in ensuring accuracy of the financial data, as well as identifying and implementing process improvements/ initiatives to enhance and improve the financial position of the division. Any risks or deviation must be reported, with resolution and timeline put in place. You will also be guiding and leading the computation of financial analysis required such as profitability report by channels, by customer segments, by product lines etc, and providing these on a periodic basis for decision making. Other departments from CXD will refer to you for computation of financial impacts / implications of any initiatives or projects, and you will prepare the needed analysis such as ROI, NPV, IRR etc. In addition, you will be processing the finance related documents for CXD, such as preparation and issuance of PO, PR, invoices etc, while ensuring proper documentation of these and right-tagging of the expenses in accordance to the statement of accounts. Any potential risks or issues related to financial matters must be highlighted in advance, with the resolution and timeline in place. You will also work closely with Budget Management for the preparation and management of the divisional budget.

Responsibilities

• You are responsible to manage and maintain all financial related matters for Customer Experience Division (CXD) and to prepare and analyse the financial statements, forecast and cost analysis.
• You establish the financial reporting process and work with all the departments within CXD to compile and report accurate, valid and precise financial data, in a timely manner.
• You track, monitor and manage divisional expenditure, budget utilization, forecast computation in accordance with approved budget.
• Any potential risk or non-compliance to financial matters must be highlighted, with resolution and timeline in place.
• You are expected to know, understand and recognize every line item for CXD, track the movement/ utilisation, as well as to know how to improve them.
• You work closely with the departments within CXD to track projects, resolve any discrepancies that may arise, and report on the progress including corrective initiatives.
• You provide support and assist in computing financial modelling/forecasting required for any new or existing initiatives and projects, to include but not limited to preparation of ROI, IRR, NPV etc.
• You are responsible to prepare and analyse segmental financial reports, such as profitability reports by channels (e.g. cost to serve by different channels of contact centre, WhatsApp, email, outbound, etc), profitability reports by customer segments, or by products, or lines of business, and any other as and when required.
• Coordinate and hold periodic meetings with key stakeholders in tracking financial movements.
• Ensure all CX Financial Reporting initiatives are aligned to the quality and brand persona of CelcomDigi.

Requirements

• You have 3-5 years of experience in managing and maintaining the financial management and reporting.
• You have demonstrated strong appreciation and in-depth understanding of financial reporting, processes, policies and system related to accounting and finance, as well as full understanding of financial reports and movements.
• You are very well versed with financial methods used in computing financial viability of any initiatives/ projects such as calculating IRR, NPV, ROI etc.
• You are disciplined in your way of working that you place importance in delivery of work on time and on quality with valid and accurate information.
• You have demonstrated excellent stakeholder management with exceptional interpersonal and communication skills to influence and relate to people of all levels within the organization.
• You are agile and verse with system upgrade, AI tools, ERP/financial system solutions and business intelligence and data visualization platform.