SinglePoint Group International Inc

Financial Outbound Customer Service and Sales Representative

SinglePoint Group International Inc  •  $20/hr  •  Toronto, CA (Onsite)  •  2 days ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

Join a high-performing, fast-paced team that is passionate about delivering exceptional service while proactively supporting customers through the loan application process. In this dual support and outbound sales role, you will play a key part in helping customers complete their applications, answer questions, and introduce them to additional services that fit their needs.

We are hiring permanent full-time representatives with strong communication skills and a passion for connecting with people. If you're motivated, resilient, and ready to grow in your career—this is the opportunity for you.

This position is starting on June 24, 2026 Successful candidates MUST be available to start.

This is a permanent, full-time onsite position based at:

  • 255 Consumers Road, Suite 400, Toronto, ON M2J 1R4

We are looking for candidates who are available to work any five (5) days per week on a rotational schedule within the following hours:

  • Current Schedule: Monday to Friday, 10:00 AM – 6:00 PM

  • Future Flexibility: Hours may extend until 9:00 PM on weekdays, with regular Saturday shifts

Perks:

  • Competitive hourly wage of $20.00/hour

  • Permanent, full-time role with growth potential

  • Healthcare Spending Account

  • Exclusive offers on home and auto insurance

  • Exclusive retail discounts

Responsibilities:

  • Application Walk-Through Support
    Guide prospects through the loan application process with clear, step-by-step support
    Answer questions and ensure a smooth experience from start to finish
  • Assist in Funding Loans
    Help customers complete any outstanding steps to fund their loan quickly and efficiently
  • Make Proactive Outbound Calls
    Use a computer-based dialer to reach out to prospects who started but didn’t complete their loan applications
  • Question Resolution
    Answer questions about the application process, eligibility, and general loan details
    Build trust and confidence with prospects
  • Retail Referral Support
    When appropriate, direct customers to a nearby retail location for in-person assistance and further support
  • Accurate Documentation
    Keep detailed and accurate records of all customer interactions and outcomes in our CRM system

What Are We Looking For?

  • Previous experience in sales or customer service (outbound preferred)
  • Comfortable making outbound calls and working toward targets
  • Strong computer and multitasking skills
  • Strong communication & persuasion skills
  • Resilience and a positive attitude
  • Ability to build rapport quickly
  • Time management and follow-up discipline
  • Confidence in handling objections and closing conversations

Additional Requirements:

  • Must successfully complete a criminal background check and credit check

Join a winning team today!

We are an equal-opportunity employer

Accommodations are available upon request at any point in the selection process.

SinglePoint Group International Inc

About SinglePoint Group International Inc

Welcome to SinglePoint Group International Inc.!

As the parent company of the industry-leading Credit Bureau of Collections Canada (CBCC), we’ve proudly stood at the forefront of Canada’s outsourcing industry since 1947. We are trusted as the nation’s top outsourcing partner, excelling in customer and sales excellence while being experts in client retention.

At SinglePoint, we deliver integrated customer lifecycle management with a focus on four core pillars:

Customer Experience Management: Every interaction matters. We are committed to creating positive and impactful experiences that define our exceptional service.

Retention: Our innovative solutions exceed expectations by enhancing client loyalty and reducing churn, helping businesses maintain long-term customer relationships.

Accounts Receivable Management: We balance empathy and effectiveness in our approach to collections, ensuring client satisfaction through positive customer interactions.

Acquisition: Our dynamic sales and lead generation strategies drive client growth, enabling businesses to achieve their goals.

Our success is rooted in our core values:

Integrity: We uphold honesty and transparency in everything we do.

Innovation: We continuously embrace creativity to improve and evolve.

Excellence: We commit to delivering superior results with high-quality service.

Collaboration: We believe in teamwork as the foundation of success.

Respect: We foster a positive, inclusive work environment where everyone thrives.

At SinglePoint, we’re more than just a workplace – we’re a community driven by collaboration, innovation, and shared success. We invite passionate individuals to join us, contribute to our mission, and grow with us. Together, we achieve remarkable results. Your success is our success.

Industry
Consulting & Advisory
Company Size
201-500 employees
Headquarters
North York, CA
Year Founded
1947
Social Media