Job Description

Job Location: Strongsville, OH 44136
Position Type: InternshipOVERVIEW
Union Home Mortgage’s L.E.A.D Internship Program’s goal is to provide a fun, interesting, and real-world environment for our interns to Learn about the industry, be Educated by Sr. Leadership and their peers, Achieve their personal goals and Develop their skills and knowledge base. We pride ourselves in providing innovative programs for our interns in order for them to learn and grow they progress through their careers. Some of the programs we offer include: shadowing, mentoring, professional development, group projects and we even take our interns on corporate outings! Our internship program gives students a chance to meet new people, gain more experience, and learn from the best in the business! Our interns are treated like full-time Partners who work 40 hours a week during the 3-month summer program, are compensated, and based out of headquarters in Strongsville, Ohio.
The Servicing Intern will gain hands-on experience across multiple areas of mortgage loan servicing. This role supports various operational functions including customer service, cash handling, document management, data entry and validation, mail processing, and communication with internal and external stakeholders. The intern may also assist with specialized servicing tasks such as property taxes, homeowners insurance, loss mitigation, escrow administration, reporting and analytics, and servicing of unique loan products.
DUTIES & RESPONSIBILITIES
The responsibilities listed below represent some of the tasks the Servicing Intern may be assigned. Additional duties may be required based on business needs.
- Provide support to the Customer Service, Servicing Oversight, Special Loans, Default teams by responding to inquiries and assisting with customer account updates.
- Assist with cash handling processes, including payment posting and reconciliation.
- Manage document filing, retrieval, and organization to ensure accurate recordkeeping.
- Perform data entry and validation to maintain integrity across servicing systems.
- Handle incoming and outgoing mail, including sorting, scanning, and distribution.
- Collaborate with cross-functional teams to support servicing operations and ensure timely resolution of issues.
- Participate in tasks related to property tax payments, insurance tracking, escrow analysis, and loss mitigation efforts.
- Support reporting and analytics initiatives by gathering and organizing servicing data.
- Assist with special loan functions and products, ensuring compliance and proper documentation.
- Communicate professionally with internal partners, external vendors, third-party contacts, customers, brokers, and loan officers to facilitate servicing activities.

QualificationsSKILLS REQUIRED
- Candidate must be enthusiastic, a self-starter and have the ability to work in a group or independently
- Ability to work in a fast-paced environment.
- Strong verbal and written communication skills.
- Strong analytical skills.
- Ability to communicate with all levels of management and staff.
- Microsoft Suite familiarity, especially with Excel Spreadsheets
- Strong work ethic with close attention to detail
EDUCATION & EXPERIENCE
- Pursuing a Bachelor’s degree within Business, Finance or another related field.
- Passion or interest in the Mortgage Banking field.
- Sophomore, Junior or Senior Standing.
- Experience working with Microsoft systems
Applications are accepted on a rolling basis and positions are open until filled (this may be prior to the job posting expiration date).
At UHM, we understand diversity comes in many different forms. It’s our commitment to improve inclusion in the workplace through programs and policies that establish a positive and inclusive environment where every Partner, regardless of their background, can grow and excel. We value diversity, educate on equity, and create inclusive partner opportunities to ensure that you know #UBelongAtUHM!
This employer participates in E-Verify. If hired, the employer will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Union Home Mortgage Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.