Job Description

The EB Operations Analyst is responsible for processing a range of specialized operational activities that may require research and investigation beyond standard procedures. The role requires a strong understanding of banking products, services, and operational processes, as well as the ability to manage complex tasks, resolve issues, and contribute to continuous improvement initiatives.

Key Responsibilities

• Process and manage specialized operational activities, ensuring accuracy and adherence to established procedures.
• Conduct research and investigations for cases that fall outside standard processes.
• Monitor and control operational processes, ensuring issues are identified and escalated appropriately.
• Handle complex or higher-risk transactions with care and in line with risk controls.
• Collaborate with the Team Leader to resolve escalations effectively.
• Contribute to the team’s continuous improvement initiatives by identifying gaps and proposing enhancements.
• Participate in problem-solving sessions and support the review and enhancement of operational procedures.
• Support or participate in projects and initiatives related to operational efficiency, quality, and process improvement.
• Provide training and coaching to team members on specific processes when required.

Requirements

• 1-3 years of industry experience related to financial services operations with understanding of investment operations and operational excellence.
• Proficient in English with outstanding written and verbal communication skills. Proficiency in additional languages is preferred.
• Well-developed organizational and critical thinking skills to resolve complex day to day issues independently.
• Good interpersonal skills and networking abilities with sub-custodians and both internal/external departments.
• Detail oriented, excellent accuracy skills and good understanding in mutual fund and hedge fund are strongly recommended.
• Working hours: 3.00pm – 12.00am / 4.00pm – 01.00am Malaysia time.