Job Description

About us 

Cancer Council NSW (CCNSW) is a community funded and focused not for profit. We are the largest cancer charity in NSW and our point of difference is that we work across every area of every cancer, from research right through to support. 

At CCNSW we understand that nothing feels better than doing work you really care about. As Australia’s leading organisation supporting all people impacted by all cancers, we understand how good it feels to make a difference. We know that almost 1 in 2 Australians are affected by cancer during their lifetime, by joining the passionate team at CCNSW you’ll know that each day the work you’re doing will positively impact people in your life and Australia.  

About the teamAbout the role:

The Cancer Information and Support Services Division (CISS) aims to empower and support people affected by cancer, so that no-one need face cancer alone.

The Legal, Financial and Practical Support Services team provides support to people affected by cancer, ensuring financial, legal and other practical needs are met throughout their cancer trajectory. The services offered include Financial Navigation, Financial Counselling and the provision of temporary financial relief, along with pro bono legal, workplace and financial planning advice, transport to treatment and accommodation support. This is a highly collaborative, multidisciplinary team made up of Financial Counsellors, Pro Bono Legal Coordinators, Transport and Accommodation Coordinators and Administrators who provide holistic and coordinated support to people affected by cancer.

The key purpose of the Financial Navigator is to provide holistic, telephone-based financial information, timely guidance, and service navigation support to people affected by cancer. The role focuses on reducing financial distress and hardship through early intervention, empowering informed decision-making, and facilitating access to appropriate specialist services, through needs assessment and triage to Financial Counselling, Legal Services, Financial Planning, and other practical and emotional support services.

This role is suited to Financial Capability Workers and Diploma of Financial Counselling recent graduates or current students.

Please note this is a part-time 0.6FTE, fixed term 12-month contract, based in our Woolloomooloo head office. We are looking for a candidate available to workMonday – Wednesday to complement current team rostering, however, may consider one alternate day.

About the benefits: 

• Generous salary packaging options that can increase your take home pay by paying certain expenses using pre-tax dollars up to $15,900 a year. 
• Recognised for Voice Project's 2021 and 2023 "Best Workplace" Award as well as Xref “Best Workplace” in 2025. 
• A balanced organisational approach to WFH and office   
• Additional performance-based leave available. 
• Work for purpose and know that your work fosters an engaged, diverse and culturally aware organisation. 
• Discounts available for everyday expenses such as private health, retail and fitness 

Key responsibilities of the role: 

• Triage incoming referrals for cancer patients and carers seeking tailored financial information and support, including identifying financial issues and determining appropriate internal or external support and/or services required, ensuring clients access the right service at the right time.
• Provide information and guidance on clients’ rights and options to manage financial issues from diagnosis through to survivorship, including:
• Preparing a budget and ongoing budgeting support,
• Understanding options to manage everyday expenses and debts,
• Help to access utility hardship programs and government concessions and payments, and Income support options including Centrelink payments, superannuation and insurance entitlements.
• Conduct needs and eligibility assessments for CCNSW’s Financial Support Services and navigate clients to appropriate internal and external specialists (internal Financial Counsellors and external Financial Planners).
• Identify other legal, practical and emotional needs of clients and collaborate with Practical Support Services and wider divisional staff to navigate clients to appropriate internal and external support services.

About you: 

Essential: 

• Certificate IV in Community Services Work or equivalent or higher qualification (e.g. Diploma of Financial Counselling or Diploma of Community Services), including completion of Financial Literacy Education (CHCSS00077) units:-
• CHCEDU005: Work with clients to identify financial literacy education needs.
• CHCEDU006: Improve clients' fundamental financial literacy skills.
• CHCEDU007: Provide group education on consumer credit and debt.
• Understanding of the needs of people experiencing financial hardship and coaching skills to improve financial literacy and management of finances.
• High level written and oral communication skills and experience communicating with vulnerable clients.
• Demonstrated interpersonal skills with the ability to establish and maintain effective working relationships with a diverse range of people and professionals.
• Capacity to take initiative, problem solve and adapt priorities as required.
• Experience with maintaining accurate records and administrative systems.

Desirable: 

• Basic knowledge of or interest in oncology, cancer services and the needs of persons affected by cancer.
• 2 years’ experience in community services sector supporting clients with financial issues (e.g. as a Financial Capability Worker or Financial Counsellor).
• Experience with Microsoft Dynamics Engage and Case Management system.

 CCNSW is an inclusive place to volunteer and work.  We embrace diversity, celebrate our differences, and inspire each person to be their authentic self at work.  As we strive to represent the communities we serve, we welcome and actively encourage applications from Aboriginal and Torres Strait Islander people and other diverse groups. 

If you require any adjustments to submit your application, please get in touch with Blayze Thomas at careers@nswcc.org.au  

Apply online by visiting our website directly, copying the following link www.cancercouncil.com.au/jobs then click on the role title and submit your cover letter and resume. 

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