Job Description

This is an opportunity to play a central role in how Citi's Client Organization manages its financial and headcount operations, sitting within the Client COO team that directly supports the Chief Client Officer. As a Financial Management & Headcount Associate, you will coordinate and deliver key operational processes from financial reporting and headcount management to controls evidencing and stakeholder coordination ensuring accuracy, consistency, and efficiency across a globally connected team. You will work closely with senior leadership and cross-functional partners to keep critical business routines running smoothly and to drive continuous improvement across reporting and operational processes.

Responsibilities

• Coordinate the delivery of headcount and financial management processes, ensuring deadlines are met and stakeholders across the Client Organization are kept informed and aligned.
• Consolidate and reconcile financial and headcount data from multiple sources, using Excel to identify discrepancies and ensure consistency across reporting cycles.
• Manage milestone reporting processes end-to-end, maintaining quality, accuracy, and timeliness across business-critical outputs.
• Collate, review, and file audit trail documentation including emails and supporting materials to evidence controls and maintain clear operational records.
• Document business-as-usual protocols and operational procedures to support team continuity and process standardization.
• Identify and support the remediation of self-identified issues, coordinating with internal teams to resolve gaps and improve operational quality.
• Deliver ad-hoc project support for the Client COO team, contributing to strategic initiatives and operational improvements as priorities evolve.

Required qualifications & skills

• 6 or more years of experience in financial services or a related industry, with a clear track record of delivering in complex, fast-paced environments.
• Advanced Excel skills, with the ability to consolidate, reconcile, and analyze large datasets accurately and efficiently.
• Exceptional attention to detail, with the ability to manage high volumes of work without compromising quality or accuracy.
• Strong organizational skills, with the ability to manage shifting priorities and deliver multiple tasks concurrently under pressure.
• Clear and confident communication skills both written and verbal with the ability to engage effectively at all levels of a global organization.
• Bachelor's degree or equivalent professional experience.

Beneficial skills & qualifications

• Familiarity with data visualization or collaboration tools such as Tableau or SharePoint, used to improve reporting efficiency and team coordination.
• Experience working with AI tools or prompting techniques to streamline operational tasks and enhance productivity.
• Knowledge of how large financial institutions operate, including an understanding of Citi's products, services, or organizational structure.
• Previous experience in business execution or project management, with exposure to program governance or strategic initiative delivery.
• A Master's degree or postgraduate qualification in a relevant field.

What we offer

Joining Citi's Client COO team means working at the center of a globally connected organization, where your contributions directly support the priorities of senior leadership and shape how the Client organization operates at scale. This is a role where operational precision meets strategic impact and where your work is visible, valued, and consequential.

• A hybrid working arrangement of 3 days in the office and 2 days working remotely, giving you flexibility alongside meaningful in-person collaboration.
• Direct exposure to senior leadership and cross-functional teams across Citi's global network, broadening your professional perspective and career reach.
• The opportunity to contribute to strategic initiatives and business-critical programs, building project management experience alongside your operational expertise.
• A performance-driven environment where your analytical skills and attention to detail are recognized and rewarded.
• Access to Citi's global learning and development resources, supporting your continued professional growth within financial services.
• Wellbeing and financial benefits in line with Citi's commitment to supporting employees across all stages of their careers.

Apply now to bring your financial services expertise to a role where operational excellence directly shapes the performance of one of the world's leading global banks.

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Job Family Group:

Business Strategy, Management & Administration

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Job Family:

Business Execution & Administration

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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