Job Description

Posting number: 01366

Department: Billing & Payments

Job classification: Business Analyst I - Non- Safety Sensitive

Posting type: Open

Categories: Accounting and Finance, Business

Summary

Classification: Business Analyst

Work Hours: 40+ hours / week: M - F

About KUB: KUB is one of the largest public utilities in the country providing safe, reliable, and affordable electric, gas, water, wastewater, and fiber services to more than 520,000 customers in Knoxville and parts of seven surrounding counties. We are looking for employees who want to be a part of a mission-driven organization with strong values that support a skilled, diverse, and inclusive workforce.

About the Role: Are you a detail-driven problem-solver who loves turning data into insights and finding smarter ways to get things done? Join our team as a Financial Data Analyst, where you'll combine analytical thinking, precision, and innovation to keep essential operations running smoothly. From managing daily billing and payment activities to uncovering trends, resolving discrepancies, and streamlining processes, you'll play a key role in improving accuracy, efficiency, and the customer experience. We're looking for someone who thrives on solving challenges, embraces technology, and takes pride in making a meaningful impact!

In this role, you will:

• Manage billing, payments, adjustments, refunds, and reconciliations with accuracy and efficiency
• Investigate discrepancies, resolve account issues, and ensure data integrity
• Analyze information and create meaningful reports, dashboards, and metrics
• Leverage technology and automation to streamline processes and strengthen controls
• Collaborate across teams to improve systems, solve challenges, and enhance the customer experience

Qualifications

Physical Requirements:

This position is primarily sedentary and performed in a typical office environment. Duties involve sitting most of the time with occasional walking or standing. The role may require occasional lifting, carrying, pushing, or pulling of items up to 10 pounds. Bending, stooping, or reaching may occasionally be required. Physical demands may vary by position and may occasionally exceed those described above.

Minimum Requirements:

• Bachelor’s degree in data analytics, business, information systems, finance, accounting, or a related field from an accredited four-year college or university
• One to three (1–3) years of related experience in billing, payments, business operations, finance, data analytics, or information systems
• Strong analytical, problem-solving, organizational, project management, and communication skills
• Proficiency with Microsoft Excel and the Microsoft Office Suite; ability to manage detailed operational work and analytical assignments independently
• Valid driver’s license

Please note that due to job responsibilities, KUB does not provide immigration sponsorship for and/or based on this position.

Preferred Requirements:

• Experience with relational databases and SQL
• Experience with Power BI and analytical or automation tools such as Python, Power Query, or advanced Excel
• Experience with billing, payments, accounts receivable, enterprise systems, system testing, or process improvement
• Knowledge of the utility industry and utility billing or meter-to-cash processes

Supplemental information

About the Selection Process:

Phase 1 – Apply online at www.kub.org

Phase 2 – Experience, training, and education evaluation

Phase 3 – Interview with department representatives

Phase 4 – Written, performance, and behavioral exercises

Phase 5 – Background Investigation

Phase 6 – Physical assessment and/or drug screen*

*KUB is part of the Tennessee Drug Free Workplace Program

If special accommodations are needed at any phase of the selection process, please notify Human Resources in advance.

Knoxville Utilities Board is an Equal Opportunity Employer