Job Description

About the role – Permanent, full-time

The Financial Crimes Operations Team is responsible for protecting People First Bank (PFB), its customers, and stakeholders from the risks associated with fraud, scams, money laundering/terrorism financing, and other forms of financial crime. The Team sits within PFB’s Operations Division.

Join a collaborative and forward-thinking team where you will have the opportunity to shape proactive financial crime risk strategies, drive process improvements and automation initiatives, and contribute to building a strong risk culture across the Bank.

Key responsibilities include:

• Play a key role in strengthening People First Bank’s Financial Crime Risk framework across AML/CTF, sanctions, fraud, scams, and anti-bribery & corruption, helping protect customers and the organisation from emerging financial crime threats.
• Partner with senior stakeholders across Risk, Compliance, Legal, Audit, and Operations to provide practical, risk-based advice that supports strategic initiatives and informed business decision-making.
• Lead and contribute to risk assessments, control testing, thematic reviews, and root cause analysis activities to identify control gaps, drive remediation, and enhance operational resilience.
• Analyse financial crime trends, emerging typologies, and risk data to deliver actionable insights, management reporting, and recommendations that influence enterprise-wide risk outcomes.

• Support regulatory engagement activities, audits, and compliance obligations while contributing to the continuous uplift of financial crime risk frameworks, policies, controls, and governance practices.

About you:

The successful candidate will demonstrate the following:

• Demonstrated experience in Financial Crime Risk, Operational Risk, Compliance, or Risk Advisory roles within banking, financial services, consulting, or regulatory environments.
• Strong working knowledge of AML/CTF, sanctions, fraud, scams, and anti-bribery & corruption frameworks, including relevant legislation, regulatory expectations, and industry best practices.
• Proven ability to conduct risk assessments, control testing, thematic reviews, and root cause analysis to identify risks and recommend practical, risk-based solutions.
• Highly analytical with the ability to interpret financial crime trends, emerging typologies, and complex data sets to generate meaningful insights and reporting.
• Strong stakeholder engagement and influencing skills, with the ability to translate complex risk issues into clear, practical business advice for senior leaders and cross-functional teams.

Location:

Whilst our primary office locations are in Adelaide and Brisbane, we are pleased to be able to consider applications from employees within Australia for this role. We also encourage you to put thought into how the work may be undertaken given your location and what support you may require.

Why you’ll love working with us:

People First Bank – our new brand – says exactly what we’re all about: people. We're committed to supporting and growing our team and creating an outstanding work environment.

You’ll have access to financial and lifestyle benefits to support your success and individuality:

• Flexibility and hybrid working arrangements.
• Enhance your salary with discounts on banking, health insurance, and shopping across Australia.
• Advance your career with training, study support, and project opportunities.
• Competitive leave benefits that empower employees to take time for themselves and loved ones.
• Wellbeing support with our Employee Assistance Program, wellbeing leave, mental health app, and mental health ambassadors’ program.
• Make a difference with paid volunteering, Workplace Giving, and diverse community initiatives.
• Be recognised for your contributions through our peer-driven recognition program.

A bit about People First Bank:

In March 2023, People’s Choice and Heritage Bank merged to form Heritage and People’s Choice Limited - Australia's leading mutual bank. We are now on an exciting journey to bring together our products, services, and technology under a single brand - People First Bank.

We have over 700,000 members and 1,900 employees, with dual head offices in Adelaide and Toowoomba, an Australian-based contract centre and branches across five states.

With a vision ‘To deliver positive change through banking’, People First Bank serves members and contributes to the community, while offering an inclusive, flexible work environment. We’re big enough to make an impact; but agile enough to influence and do interesting work.

Apply online now:

If this sounds like you, this could be the next step in your career. Click 'Apply' now and submit your application, including a cover letter and current resume by COB Friday, 19th June 2026.

We are committed to diversity and inclusion and support candidate requests for adjustments to enable everyone to equitably participate in our selection process.