Job Description

At ING, we’re not like other banks. We believe banking should help people get on with the things that matter most to them. Our purpose is to empower people to stay a step ahead in life and in business, and we do that by creating simple, smart experiences for our customers while fostering an inclusive and supportive culture for our people.

We’re looking for a passionate Financial Crime Team Leader to join our Financial Crime & Fraud Prevention team. In this leadership role, you’ll be responsible for managing the Unusual Matter Reporting (UMR) team, leading a group of Financial Crime Analysts who investigate unusual matters, potential fraud activity, and AML/CTF risks. You’ll balance people leadership, operational delivery, stakeholder management, and regulatory compliance while ensuring suspicious matters are identified, investigated, and escalated appropriately

This is a 5 month secondment based in Sydney.

What you’ll do

• Lead the day-to-day operations of the UMR team, providing guidance, coaching and support to a team of Financial Crime Analysts.
• Act as the subject matter expert for complex financial crime, fraud and AML/CTF investigations, managing escalations where required.
• Prioritise and allocate work to ensure service levels, regulatory obligations and reporting requirements are met.
• Build strong relationships with stakeholders across Fraud Operations, KYC Operations, AML Compliance and the broader business.
• Identify opportunities to improve processes, controls and operational efficiency while maintaining a strong risk and compliance framework.
• Monitor team performance, quality outcomes and development plans while creating a positive, high-performing team culture.

What we’re looking for

• Demonstrated experience leading or coaching teams, ideally within financial crime, AML, fraud or compliance environments.
• Strong investigation, analytical and transaction review skills with the ability to identify financial crime and fraud risks.
• Sound understanding of banking regulations, AML/CTF obligations and the consequences of non-compliance.
• Excellent stakeholder management and communication skills, with the confidence to influence and collaborate across multiple teams.
• A proactive mindset with strong problem-solving capabilities and a passion for continuous improvement.
• The ability to balance competing priorities, maintain attention to detail and deliver high-quality outcomes in a fast-paced environment.

About Us

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply

Sound like your kind of vibe? We can’t wait to hear from you!

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.

Need more? 

Contact Sabrina Huynh, Sabrina.huynh@ing.com

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: rpoteam.au@ing.com

Applications will close Wednesday, the 19th of August.

Before you apply
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager

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