Job Description

The Team Lead is responsible for providing day-to-day leadership, oversight, and quality assurance across financial crime compliance processes, including customer due diligence, enhanced due diligence, screening, investigations, regulatory reporting, governance, and related operational controls. The role ensures that team outputs are accurate, timely, risk-based, and aligned to internal standards, regulatory requirements, and the Bank’s financial crime risk management framework.
The Team Lead acts as the first line of management support within the function, ensuring effective workload allocation, coaching, performance monitoring, issue escalation, stakeholder engagement, and continuous improvement across assigned streams.

1. Operational Leadership and Team Supervision

• Supervise daily activities of analysts within the assigned financial crime stream to ensure timely and accurate completion of work.
• Allocate, prioritise, and monitor workloads in line with risk ratings, regulatory timelines, service level agreements, and business requirements.
• Provide guidance to analysts on complex cases, escalations, investigations, customer due diligence reviews, and regulatory reporting matters.
• Ensure consistent application of internal policies, procedures, standards, and regulatory requirements across all team outputs.
• Monitor team capacity, productivity, turnaround times, and quality of deliverables, escalating constraints where necessary.

2. Quality Assurance and Risk Oversight

• Review and approve analyst outputs to ensure accuracy, completeness, and compliance with financial crime requirements.
• Identify control gaps, process weaknesses, recurring errors, and emerging risks within the team’s work.
• Escalate material risks, breaches, complex matters, or regulatory concerns to management in a timely manner.

3. Regulatory and Policy Compliance

• Ensure team activities comply with applicable AML/CFT, sanctions, anti-bribery and corruption, customer due diligence, and regulatory reporting obligations.
• Support the implementation of changes arising from new or amended legislation, regulatory guidance, audit findings, internal standards, and group requirements.
• Assist in embedding updated policies, procedures, minimum standards, and operational controls within the team.
• Ensure proper record keeping and documentation to support regulatory, audit, and management review requirements.

4. Stakeholder Engagement

• Serve as a key point of contact between the team, business units, compliance stakeholders, operations teams, and management.
• Provide guidance and clarification to stakeholders on financial crime requirements, process expectations, and documentation standards.
• Support collaboration with internal teams such as onboarding, relationship management, legal, operations, risk, audit, and compliance.
• Assist in preparing updates, reports, dashboards, and management information for relevant forums or committees.

6. People Management and Capability Development

• Coach, mentor, and support analysts to improve technical competence, decision-making, documentation quality, and risk assessment skills.
• Conduct regular performance check-ins and provide constructive feedback on individual and team performance.
• Identify training needs and support the development of team members through knowledge sharing, case discussions, and targeted coaching.
• Promote accountability, ethical conduct, collaboration, and a strong financial crime compliance culture within the team.

7. Reporting, Management Information and Performance Monitoring

• Prepare and review management information relating to volumes, turnaround times, quality outcomes, escalations, breaches, overdue items, productivity, and key risk indicators.
• Monitor team performance against agreed service levels, scorecard measures, regulatory timelines, and quality standards.
• Highlight trends, bottlenecks, root causes, and operational risks to management.
• Support the development and tracking of action plans to address performance gaps, audit findings, regulatory issues, or process inefficiencies.

8. Process Improvement and Control Enhancement

• Identify opportunities to improve efficiency, quality, consistency, and risk management within assigned processes.
• Recommend enhancements to procedures, templates, workflows, reporting mechanisms, and control checks.
• Support automation, digitisation, data quality, and process optimisation initiatives where applicable.
• Assist with implementation of remedial actions arising from audit reviews, compliance monitoring, assurance reviews, or regulatory inspections.

Required Knowledge and Skills

• Strong understanding of AML/CFT, sanctions, customer due diligence, enhanced due diligence, suspicious transaction reporting, and financial crime risk management principles.
• Knowledge of applicable regulatory requirements, internal financial crime standards, and operational compliance processes.
• Ability to review complex cases and apply sound risk-based judgement.
• Strong leadership, coaching, stakeholder management, and communication skills.
• Good analytical, investigative, problem-solving, and report-writing abilities.
• Ability to manage workloads, deadlines, competing priorities, and regulatory timelines.
• High attention to detail and strong commitment to quality, governance, and ethical standards.

Minimum Experience

• A minimum of 2 years’ experience in financial crime compliance, AML operations, customer due diligence, investigations, screening, regulatory reporting, governance, or a related risk management environment.
• Prior experience supervising, mentoring, reviewing, or guiding a team would be advantageous.
• Exposure to regulatory reporting, audit reviews, quality assurance, operational risk management, or stakeholder engagement would be beneficial.

Qualifications Bachelor’s degree in a relevant field such as:

• Finance

• Accounting

• Law

• Criminology

• Business Administration

• Economics

• Risk Management

Professional Qualifications in related fields will be an added advantage

Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

10/07/26