Job Description

Financial Crime Investigator

Mō te tūranga | About the Role

Every transaction tells a story. Your role is to look beyond the numbers, connect the evidence and determine what has happened.

As a Financial Crime Investigator, you’ll manage a varied portfolio of investigations from initial assessment through to final outcome, with a strong focus on fraud and scams affecting our customers and the bank. Your work will include investigating scams, payment and account fraud, identity-related fraud alongside wider financial crime matters such as money laundering, terrorist financing, sanctions, tax evasion, and anti-bribery and corruption.

In this customer facing role, you’ll analyse transactions and account activity, gather and assess evidence, interview customers, and other relevant parties, and bring different pieces of information together to make clear, well-reasoned and evidence-based decisions.

A key part of the role is understanding the customer experience and how the fraud or scam occurred. You’ll consider how a customer may have been targeted or manipulated, identify opportunities for recovery or further preventative action, and balance strong investigative thinking with empathy and fairness.

This is more than investigating what has already happened. You’ll identify emerging fraud and scam trends, patterns of criminal behaviour, potential links between cases, and gaps in processes or controls. The insights you uncover will help us understand how criminals are adapting their methods and where we can strengthen our approach to preventing financial crime and protecting customers.

Working alongside colleagues across the business and relevant external agencies, you’ll help protect our customers and strengthen Westpac’s financial crime control environment.

If you’re naturally curious, enjoy piecing together complex information and evidence, and are motivated by work that can make a meaningful difference for customers, this could be your next opportunity.

Nā tāu rourou | What will you bring?

• Experience in an investigative or analytical role within fraud, scams, financial crime, financial services, government, law enforcement, or another relevant environment
• Strong investigative thinking, with the ability to analyse transactions, customer activity and other evidence to establish what has occurred
• The ability to connect information, recognise patterns and inconsistencies, and make clear, well-supported decisions
• Strong written and verbal communication skills, including the confidence to conduct sensitive customer interviews and ask effective investigative questions
• An understanding of fraud, scams and wider financial crime risks, or the curiosity and ability to quickly develop this knowledge
• Sound judgement and attention to detail, balanced with a fair, empathetic and customer-focused approach
• Resilience and adaptability, with the ability to navigate changing priorities and an evolving financial crime landscape
• Strong relationship-building skills and the ability to collaborate with a wide range of internal and external stakeholders
• The ability to look beyond an individual case and identify trends, emerging threats and opportunities to strengthen processes or controls
• A relevant qualification in areas such as IT, Law, Commerce or Criminology, or an ACAMS or ACFE qualification, would be an advantage but is not essential

Westpac Hei Wāhi Mahi | Working at Westpac

In addition to immersing yourself in a supportive team environment, you'll receive some great job perks and benefits including:

• 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
• Additional purchased leave options up to 4 weeks per year
• Banking benefits, insurance discounts and superannuation scheme
• Growth and development – we provide opportunities for development and promote internal mobility
• Recognition - we recognise and reward our star performers
• School holiday subsidy - help you balance work and family during school holiday
• 2 Volunteer days per year

Ko mātou tēnei | Our Organisation

At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. We’re a place where you can bring your whole self, your ideas and your ambition, and have the support and opportunities to keep growing. Here, you can do meaningful work, make a difference for our customers and be part of something bigger. Because when we each bring our best and bring it together, there’s no limit to what we can achieve.

Tono mai ināianei! | Apply Now!

Apply today with your CV and Cover Letter.

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to build a team rich in different perspectives, experiences and abilities. We encourage people from all walks of life to apply, including those who are neurodivergent, have chronic health conditions or disabilities. Your attitude and passion are as important to us as your experience, qualifications and capabilities.

Mahi tahi tātou, tē katia tātou | Together, we’re unstoppable

Applications close:

12 November 2026