Job Description

Job Title: Business Analyst

Location: London/Northampton

We are looking for a Senior Business Analyst to support the Business Product Management team, focused on Wholesale Onboarding, Financial Crime, and Customer Due Diligence (CDD). This role requires strong expertise in KYC, Onboarding, and CDD processes within a commercial banking environment.

The Senior BA will work closely with the Head of Product as part of the Wholesale CDD Client Execution Team and will be responsible for translating business needs into clear, actionable requirements.

Hybrid working:

The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

Your Role

1. Requirement Gathering & Documentation

• Conduct workshops with stakeholders across Business, Programme, and Technology teams.
• Capture business requirements in a standardized and structured format using Agile methodology (JIRA, etc.).
• Document unambiguous requirements, business rules, and ensure a single version of the truth for all stakeholders.
• Use visual tools (process maps, prototypes, wireframes) to avoid misinterpretation of requirements.

2. Analysis & Acceptance Criteria

• Apply strong functional, scenario-based, and data analysis skills.
• Ensure requirements are complete with detailed acceptance criteria.
• Conduct impact assessments to validate feasibility and identify any operational implications.
• Optimize requirements to prevent additional operational overheads or manual workarounds.

3. Collaboration & Product Support

• Work with Product Owner and SMEs to identify dependencies, risks, or gaps early in the lifecycle.
• Support prioritization and ensure requirements align with business objectives.
• Facilitate smooth collaboration across cross‑functional teams.

Your Job

Required Skills & Experience

• Strong experience in commercial banking, specifically KYC, CDD, Client Onboarding.
• Experience working on FinCrime / Wholesale Onboarding initiatives.
• Hands‑on experience with Agile frameworks—JIRA or similar tools.
• Strong analytical skills with ability to document requirements clearly.
• Experience creating process flows, prototypes, wireframes.
• Excellent communication and stakeholder management skills.
• Ability to assess impacts, identify dependencies, and mitigate risks.

Preferred Qualifications

• Prior experience supporting large-scale CDD transformation or FinCrime remediation programs.
• Exposure to regulatory compliance and onboarding standards within Tier‑1 banks.
• Ability to work in fast-paced, complex delivery environments.

We are a Disability Confident Employer:

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme.As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

• Declare they have a disability, and
• Meet the minimum essential criteria for the role.

Please opt in during the application process.

Make It Real (what does it mean for you):

• You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.
  To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.
• You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.
• You will be joining one of the World’s Most Ethical Companies®, as recognised by Ethisphere® for 13 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of.

Why you should consider Capgemini:

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini:

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com