Location:Baystate Franklin Medical Center, Greenfield, MA
Hours:32 hours per week
Under the direction of the Financial Counselor Supervisor and Manager, the Financial Counselor provides financial counseling services to uninsured and underinsured patients in assigned inpatient and outpatient settings. This role guides patients through available state insurance and financial assistance programs, provides certified assistance with applications, and educates patients about insurance benefits and self-pay balances.
Screens uninsured and underinsured patients for eligibility for grant-funded and government-sponsored programs and assists patients in obtaining appropriate financial sponsorship. Identifies Medicare patients without secondary insurance, assists with applications for supplemental coverage, and ensures all required billing information is obtained for liability cases and newborn coverage.
Assists patients with completing MassHealth, DDU, and BHS Financial Assistance applications. Helps approved patients select an appropriate plan and assists denied patients with redetermination efforts. Tracks application status to facilitate and expedite the approval process.
Reviews and updates patient and guarantor demographic, financial, and insurance information in appropriate systems. Ensures all information collected meets requirements for third-party claim submission and thoroughly documents significant account activity.
Maintains current knowledge of resources available to uninsured and underinsured patients and makes appropriate referrals as needed.
Collaborates with case managers, social workers, and nursing units regarding eligibility requirements and patient benefits to obtain the most comprehensive coverage and financial sponsorship possible.
Maintains knowledge of payer guidelines related to benefits, eligibility, and authorization requirements through web portals and direct communication with insurance carriers.
Meets established productivity standards for the position and maintains an account accuracy rate of at least 97%.
Demonstrates proficiency in the computer programs and systems required for the position.
Reviews and responds to patient billing questions, receives and accurately applies payments to patient accounts in HP24, completes daily cashier functions, and prepares deposits as needed and/or assigned. (BFMC only)
Cross-trains in Grade 42 registration responsibilities.
Registers and/or pre-registers patients both in person and by telephone.
Education:
GED or HiSET (Required)
Certifications:
Compensation
Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.
Minimum - Midpoint - Maximum
$19.29 - $22.16 - $25.87
Equal Employment Opportunity Employer
Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.
Baystate Health is the largest healthcare organization in western Massachusetts. The care we provide plays an essential role in health of the people in our communities. Our impact is felt from the patient bedside to the classroom to the workplace and beyond.
Our mission is to improve the health of the people in our communities every day, with quality and compassion. With a focus on quality, safety, value, and experience, Baystate is not only a keystone of our region – we are also a national leader in healthcare.
With a workforce of nearly 13,000 team members, Baystate Health is one of western Massachusetts’ strongest economic engines. With more than 980 beds on average across our five hospitals, we are working to make healthcare accessible to people in our region.
At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and employees. It means we are more than just an organization–we are a community, where you belong.
You Belong At Baystate: BaystateHealthJobs.com
