Job Description

Empower Families. Strengthen Communities. Create Real Financial Capability Across Cape York.

Cape York Solutions (CYS) is a non-profit Indigenous organisation dedicated to empowering the people of Cape York to choose a life they have reason to value. For over 20 years, we’ve partnered with communities to deliver initiatives in education, employment, health, language and culture – all under the Pama Futures Agenda, a reform framework designed by and for the people of Cape York.

What’s on Offer:

• A meaningful front‑line role supporting families experiencing financial hardship.
• Salary Packaging Benefits! Package up to $15,900 tax free each year.
• Additional $2,650 pre-tax for entertainment expenses (meals, holiday accommodation etc.)
• Employee Assistance Program - free and confidential counselling service available to all staff.
• Positive workplace culture with supportive management and leadership.

The Role:

As a Financial Counsellor, you will provide vital financial information, support and advocacy to individuals, families and groups experiencing financial stress or disadvantage. You’ll help clients understand their rights, assess their financial situation, explore options and negotiate with creditors — ensuring they’re empowered to take control of their financial future.

A core part of your role will also be mentoring O Hub staff to strengthen community based delivery of Money Management and financial capability activities.

This position is based in Cairns, with travel to remote Cape York communities for approximately 2 weeks per month.

Key responsibilities include:

• Provide financial counselling including assessments, option development and advocacy with creditors.

• Deliver paralegal information on issues such as household bills, loans, credit cards, fines, taxation and more.
• Coach and mentor Financial Counsellor Intern/s as they progress through their respective qualifications.
• Mentor and support O Hub staff, building capability in financial counselling processes.
• Promote Opportunity Hub products and build strong community engagement.
• Support continuous improvement, including data monitoring, reporting and quality practice.
• Network with community partners to strengthen service delivery.
• Maintain accurate client records and contribute to all reporting requirements.

What you’ll need:

• Diploma of Community Services (Financial Counselling)

• Membership with Financial Counsellors Association of Queensland (FCQ).

• Experience delivering community education programs

• Strong digital literacy and confidence with databases and MS Office.

• Experience mentoring or training staff.

• An understanding of First Nations cultures, particularly Cape York contexts.

• Current Driver Licence.

• Working with Children Blue Card (or an ability to obtain).

• National Police Check

Desirable

• Certificate IV in Training & Assessment.

• Understanding of political and legal frameworks relating to financial counselling.

• Willingness to travel extensively in remote areas (including 4WD).

Be Part of Something That Makes a Real Difference

This is your chance to help families regain control, confidence and capability, while working in an organisation that deeply values cultural respect, community empowerment and long-term outcomes.

How to Apply

Submit your resume, highlighting your relevant skills and experience.

For more information, contact: Alicia Nas on (07) 4046 0600.

Closing Date: Friday 30 January 2026

Aboriginal and Torres Strait Island people are encouraged to apply.

Apply now to join Cape York Solutions.

Download the full Position Description here: https://capeyorkpartnership.org.au/vacancies/financial-counsellor-2/