Job Description
Bennion Lambourne Orthodontics in Billings, MT is looking for a reliable, motivated, and hardworking financial coordinator to join a growing practice! Find your career with us!
Bringing resumes into our office, 152 S 32nd St W, Suite A, Billings, MT 59102, is encouraged.
This position is full-time (about 40 hours), Monday through Friday, with general hours of need being from 7 am to 5 pm.
Benefits: 401K, PTO, Health, Dental, Vision Insurance available, as well as other options.
Performance Expectations - Essential Functions:
- Provides continual and exceptional customer service for all patients, making the patient the first priority.
- Utilizes all downtime.
- Follows the training compact and takes responsibility for his or her training.
- Verifies insurance benefits.
- Bills insurance properly.
- Monitors patient contract receivables, including insurance payments, to maximize collection.
- Performs delinquent account collection guidelines.
- Runs and tracks all financial reports.
- Works hard to achieve goals for the office.
- Continues to learn about office policies, procedures, and flow.
- Assists in phone coverage, greeting patients, and scheduling patients.
- Reviews company email and communication board each shift for updates.
- Follows the team member guidelines.
- Maintains patient confidentiality through HIPAA compliance.
- Good computer and typing skills with the ability to learn new programs as required.
The Success Patterns for this position are:
- One to three years experience with medical or dental insurance billing.
- One to three years experience in a customer service role, preferably in a medical setting.
- Has a reputation for excellent relations with patients and all office staff.
- Has worked effectively as part of a team.
- Ability to improvise in a busy work environment.
Successful Candidates will have the following Personal Characteristics:
- Interested in learning about orthodontics.
- Self-motivated, especially under pressure.
- Committed to the position, arriving on time for all shifts and staying late as needed.
- Ability to work independently and as a member of a team.
- Able to effectively manage emotions in the workplace.
- Communicates effectively and efficiently, both verbal and written.
- Flexible in a changing work environment.
- Detail-oriented.
- Strong organizational skills.
- Strong interpersonal skills.
- Recognizes when help is needed and asks for help.
Culture of Bennion Lambourne Orthodontics
- There is no divided line between administrative staff and clinical staff - we are all ONE team!
- Passion for continual learning, especially about orthodontics.
- Maintaining, managing, and exuding positive energy by all is a must.
- Everyone is willing to help when needed, even when it’s not a normal part of your regular job.
Requirements
Physical demands:
- Bending, stooping, walking, and sitting for long periods at a time.
- Great manual dexterity and typing skills.
- Must be able to safely lift up to 30 lbs.
Education/Certification:
- High school diploma or equivalent
- Experience with medical or dental insurance billing
- Orthodontic experience preferred, but not required
- Experience in a professional setting with direct patient interaction preferred
