Job Description

Finance Operations Controller (Income)

London

£64,900–£80,000

Join Hyde as a Finance Operations Controller (Income)

Bring your housing finance expertise to a role that supports accurate income accounting and reliable services for our customers. Reporting to the Head of Financial Transactions, you’ll manage the day-to-day delivery of income accounting across rents, service charges, property sales and other receivables, supporting a team of accountants to maintain strong controls and meet reporting deadlines.

Previous experience within housing, with practical experience of rent setting, rent accounting and service charges, is essential.

What you’ll do

• Lead and develop the income accounting team, setting clear priorities and ensuring accurate, timely and well-controlled delivery.
• Oversee income processing, billing and cash allocation, ensuring transactions are recorded correctly across customer accounts, properties, schemes and finance systems.
• Work closely with Housing and service charge colleagues to ensure rent-setting activity and service charge income are accurately reflected in financial records.
• Review reconciliations, income control accounts, sales ledger balances, suspense items and deferred income, ensuring discrepancies are investigated and resolved promptly.
• Deliver reliable income information, supporting commentary and audit evidence for month-end and year-end reporting.
• Improve processes, data quality and reporting through collaboration, automation and practical solutions that reduce errors and manual work.

What you’ll bring

• Essential housing sector experience, with a strong background in income accounting or financial operations and practical experience of rent setting, rent accounting and service charges.
• A sound understanding of income recognition, billing, cash allocation, reconciliations, suspense accounts, deferred income and month-end reporting.
• Experience managing and developing finance colleagues, prioritising workloads and maintaining quality against competing deadlines.
• Strong analytical and problem-solving skills, with the ability to investigate discrepancies, resolve complex income queries and strengthen controls.
• Confidence using finance systems, Excel and reporting tools, alongside clear communication skills and the ability to work effectively with Finance and operational teams.

Why join us?

• Great social purpose and mission
• Excellent pension scheme
• Generous holiday allowance
• Life assurance
• Award-winning flexible benefits platform
• Support for learning and career development
• 35-hour working week, 9–5

Make a difference

Hyde is a purpose-driven housing provider, committed to delivering safe, high-quality homes and services. In this role, your expertise will help ensure income is accurately recorded, financial information can be trusted and colleagues have the information they need to make sound decisions. Join us and build a career where your skills matter, your ideas are heard and your work supports thriving communities.

Diversity, inclusion and accessibility

Equity, diversity and inclusion are central to life at Hyde. We’re committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery and the way we shape our organisation.

As a Disability Confident Employer, we’re happy to provide reasonable adjustments throughout the recruitment process and in the workplace.

Please note: Candidates will be required to complete an online psychometric assessment prior to interview. We reserve the right to close this advert early if a suitable candidate is identified.