Job Description

About The Role

Job TitleFinancial Controller (Remote)
Location Remote based in Ireland or Portugal
Travel Occasional travel for company meetings
Terms Permanent contract
Schedule Monday – Friday | Business hours

The Financial Controller will play a critical role in supporting the company’s rapid growth by building scalable financial processes, strengthening controls, and providing clear financial insight across multiple locations and client programs. This is a hands-on leadership role requiring strong operational finance experience in a people-intensive, multi-site BPO environment.

The Controller will partner closely with the CFO, operations, and client leadership teams to ensure financial discipline while enabling growth.

WHAT YOU'LL BE DOING

Financial Reporting & Month-End Processes

• Own the monthly, quarterly, and annual close process across multiple legal entities and international locations
• Prepare timely and accurate financial statements (P&L, Balance Sheet & Cashflow), management reports, and KPI dashboards
• Ensure consistent financial reporting across sites as the company scales
• Prepare detailed quarterly Board packs
• Drive continuous improvement in month-end close timelines and reporting accuracy

Revenue Recognition & Billing

• Oversee revenue recognition for BPO contracts (FTE-based, transaction-based, hybrid models)
• Track client-level profitability, contribution margins, and cost drivers
• Support contract reviews, renewals, and pricing decisions with financial analysis
• Ensure billing accuracy aligned with SLAs, headcount, and utilisation
• Ensure disciplined billing and collection processes as client volume increases

Budgeting & Forecasting

• Lead annual budgeting and rolling forecast processes in a high-growth environment
• Partner with operations to forecast headcount, attrition, ramp-ups, and new site launches
• Build scalable financial models to support growth from 600 to +1,000 employees
• Provide variance analysis and actionable insights to leadership

Cost Control & Operational Finance

• Monitor and control labour costs (payroll, benefits, overtime, incentives), the primary cost driver in BPO and conduct monthly reviews with key business stakeholders
• Track location-level, program-level performance and client profitability reporting
• Identify margin improvement opportunities through cost optimization and efficiency gains

Working Capital Management

• Oversee AR/AP, client invoicing, and collections across multiple clients and geographies
• Manage Cash Flow forecasting and working capital needs during growth
• Review debtors and agree on recovery strategies
• Manage the timing of creditor payments and authorize payments in the bank.

Compliance, Controls & Audit

• Maintain strong internal controls appropriate for a scaling organisation
• Ensure compliance with statutory, tax, and regulatory requirements across locations
• Lead internal and external audit processes
• Maintain asset registers in a remote business
• Establish and document financial policies and procedures that scale

Systems & Process Scalability

• Improve and standardize accounting systems, workflows, and controls
• Partner with CFO on ERP optimization or implementation as the company grows
• Automate and streamline processes to support multi-location operations
• Lead finance team projects with support from the finance team

Team Leadership

• Manage, mentor, and grow the finance and accounting team
• Build a scalable structure that supports increased volume, complexity, and geographic expansion
• Become a trusted business partner across the organisation, representing the finance team on various projects
• Foster a culture of accountability, accuracy, and continuous improvement

Your profile

ABOUT YOU

To thrive in this role, you should possess the following qualifications, skills and experience:

• Bachelor’s degree in Accounting, Finance, or a related field (CPA, CA or CMA strongly preferred)
• 8–12+ years of progressive accounting/finance experience
• Prior experience in BPO, shared services, outsourcing, or labour-intensive service businesses strongly preferred
• Proven experience supporting rapid growth and multi-location operations
• Strong operational and analytical mindset
• Comfortable in a fast-paced, evolving environment
• Ability to balance hands-on execution with strategic thinking
• Excellent communication skills with finance and non-finance stakeholders
• Advanced Excel and ERP experience

This role is pivotal in ensuring the financial health and strategic direction of the company, requiring a proactive and detail-oriented leader to drive financial excellence.

Why us?

• Fully Remote work based in Ireland or Portugal
• A competitive salary
• Flexible benefits
• Company Pension Scheme
• Equipment provided
• Home office allowance
• Online Gym and Wellbeing Studio.
• The opportunity for professional growth.
• The opportunity to join a fast-scaling business at an exciting stage in its development
• Fun company events and team outings.
• Autonomy and Responsibility

OUR RECRUITMENT PROCESS –

1. 45 min Teams interview with the Recruitment Team
2.45 min Teams interview with the Hiring Manager
3. SLT Interview

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