Job Description

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

The Supervisor – Order to Cash (O2C) is responsible for overseeing end-to-end O2C operations, including invoicing, collections, cash application, and dispute resolution. This role ensures compliance with company policies, drives process improvements, and manages a team to achieve operational excellence. Ideal candidates will have 6–10 years of experience in O2C processes and strong leadership skills.

Key Responsibilities

1. Order Management

• Review and validate customer orders for accuracy, pricing, credit limits, and contract terms.
• Ensure timely order entry and fulfillment in line with SLAs and internal controls.
• Collaborate with Sales, Supply Chain, and Customer Service to resolve order-related issues.

2. Billing and Invoicing

• Oversee accurate and timely generation of invoices in compliance with customer and tax requirements.
• Ensure alignment of billing data with contracts, purchase orders, and shipment details.

3. Accounts Receivable & Collections

• Monitor customer accounts to ensure timely collection of outstanding invoices.
• Implement effective credit control and collection strategies to minimize DSO (Days Sales Outstanding).
• Handle escalations related to disputed invoices or payment discrepancies.

4. Cash Application

• Supervise and ensure accurate posting of incoming payments to the appropriate accounts.
• Reconcile bank receipts and investigate unapplied or unidentified cash.
• Coordinate with Treasury and Finance teams for accurate month-end reporting.

5. Credit Management

• Conduct periodic credit risk reviews and recommend credit limits.
• Liaise with Sales and Finance to ensure compliance with company credit policies.
• Manage customer master data and ensure data accuracy.

6. Reporting and Analytics

• Prepare and analyze O2C metrics (AR aging, DSO, collection efficiency, bad debt).
• Identify trends and areas for process improvement.

7. Process Improvement & Compliance

• Lead or support process automation and standardization initiatives (e.g., ERP enhancements, RPA, workflow tools).
• Ensure compliance with SOX controls, company policies, and audit requirements.
• Provide training and guidance to team members on O2C best practices.

Skills & Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field.
• 8–10 years of experience in Order to Cash operations, with at least 2 years in a supervisory role.
• Strong knowledge of ERP systems (SAP, Oracle, NetSuite) and O2C best practices.
• Excellent leadership, communication, and interpersonal skills.
• Ability to analyze data and generate actionable insights.
• Proficiency in MS Office Suite, especially Excel.
• Strong problem-solving and decision-making abilities.

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com