Job Description

Financial Consultant 

Requirements:

• Matric required
• FAIS required qualifications (preferably RE5 and COB3)
• 3-year diploma or degree in Financial Planning, Business, Finance, or Economics minimum NQF level 5 (required)
• Aspirations towards becoming a Certified Financial Planner (CFP)
• 3 years' sales experience in the life insurance industry
• Must be fit and proper

Duties and Responsibilities:

• Engage with prospective clients to highlight the features and benefits of risk products based on their chosen Myriad quote
• Engage telephonically with clients and fulfil on the process
• Must be able to conclude client engagement digitally
• Conduct client financial needs analysis to create a customised life insurance solution to achieve clients' financial goals
• Educate clients on tax and legal implications of products and/or changes
• Accurately capture client information, relevant actions, and sales on the systems
• Accurately complete all administrative and reporting requirements within agreed timeframes
• Achieve set targets on production, quality, and conversion
• Adhere to compliance requirements in the sales process in line with legislative requirements
• Investigate client queries within the agreed service level and ensure that the client receives timely feedback
• Resolve or escalate client queries to the relevant department or stakeholder to ensure exceptional client services
• Provide accurate information and advice to clients and stakeholders to ensure that the client receives appropriate services
• Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets
• Build and maintain relationships with clients and internal and external stakeholders
• Make recommendations to improve client service and fair treatment of clients within the area of responsibility
• Participate and contribute to a culture that builds rewarding relationships, facilitates feedback, and provides exceptional client service
• Proactively build and maintain client relationships by presenting our innovative and trustworthy product offerings through professional and credible Financial Advisory services
• Develop and maintain productive and collaborative working relationships with peers and stakeholders
• Positively influence and participate in change initiatives
• Continuously develop own expertise in terms of professional, industry, and legislative knowledge
• Contribute to continuous innovation through the development, sharing, and implementation of new ideas
• Take ownership for driving career development
• Manage financial and other company resources under your control with due respect
• Provide input into the risk identification processes and communicate recommendations in the appropriate forum
• Identify solutions to enhance cost-effectiveness and increase operational efficiency