ABOUT US
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Financial Capability Worker (Intake Operator)
Tea Tree Gully Corps, Modbury SA
Permanent Full-time
Hybrid flexible working arrangements with one day work from home
SCHADS Level 3
Why this role matters
Every day, people reach out in moments of financial stress,uncertaintyor crisis. They are often overwhelmed and looking for someone who will listen with patience, offerclarityand help them take the first step toward stability. As a Financial Capability Worker (Intake Operator), you become that steady and reassuring presence. You guide individuals and families through immediate challenges, connect them with the rightsupportand help them feel hopeful about the future. This role makes a genuine difference from the very first conversation and creates a pathway for people to rebuild confidence,capabilityand long-term financial wellbeing.
About the role
This role sits at the heart of our intake service, supporting people who are experiencing financial hardship. You will respond to inbound callsto theNational Debt Helpline, provideaccurateinformationand support,complete triage andassessmentand connectcallerstoappropriateservicesifrequired You willalsoconduct individual appointmentsfor a range of support programs. You will also contribute to community engagement activities and keep service information on the Affordable SA website current and accessible.
This permanent full-time position sits within the Community Engagement team, reporting to theMoneycareSA/NTTeam Leader. Pay isin accordance witha SCHADS Level 3.
How you will make an impact
Answer inbound callsto the National Debt Helpline andprovideresponsive and supportiveinformation andtriage for peopleexperiencing financial hardship
Book appointments for financial counsellors and capability workers and ensurethey are provided with relevant information.
Conduct individual appointmentsfor a range of support programs, fundingschemesand service-related applications
Attend or deliver community education sessions identified as beneficial to intake services
Maintainaccurateand current information on the Affordable SA website
Meet all data collection requirements including SAMIS
Stay informed about community needs and TSA support offerings through learning and team participation
What you will bring
Cert IV in Community Services or related field or willingness to obtain, with Financial Literacy Education Skill Set desirable
Ability to learn call centre systems and strong digital literacy
Ability to work under conflicting time pressures whilemaintainingappropriate self-care
Commitment to inclusive and culturally respectful practice with people from diverse backgrounds
Experience supporting people in crisis, recognising referral needs and advocating effectively
Ability toidentifysolutions and improve systems or processes
Working with children check
What we offer
Salary packaging benefits up to $15,900 tax free and Entertainment Benefit up to $2,650 tax free
Hybrid flexible working arrangements with one day work from home
Employee Assistance Program offering confidential counselling
Financial, retail and lifestyle discounts
Generous paid parental leave with 12 weeks for primary carers
Purchased leave options up to eight weeks
Discounted health and fitness programs through Fitness Passport
Up to five days paid leave each year to support a Salvation Army program or activity
A supportive and inclusive culture with passionate and dedicated team members
How to apply
If you feel drawn to a role where your calm, compassionate presence can make a real difference, we would love to hear from you. Pleasesubmityour resume and a short cover letter outlining your interest in the position.
Applications will close as soon as a suitable candidate is secured
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration.
The Royal Children's Hospital (RCH) has been providing outstanding care for Victoria's children and their families for over 147 years.
We are the major specialist paediatric hospital in Victoria and our care extends to children from Tasmania, southern New South Wales and other states around Australia and overseas.
With a passionate, highly skilled and committed staff campus wide of over 5,000, we provide a full range of clinical services, tertiary care and health promotion and prevention programs for children and young people.
We are the designated state-wide major trauma centre for paediatrics in Victoria and a Nationally Funded Centre for cardiac and liver transplantation.
When it comes to training and research we partner with the very best. Our campus partners, the Murdoch Childrens Research Institute (MCRI) and The University of Melbourne Department of Paediatrics, along with the RCH Foundation, are on site with the hospital in Parkville. Together, we are committed to improving the health outcomes for children today and in the future.
In 2016–17, more than 85,654 children attended our Emergency Department, 322,291 specialist clinic appointments were held which was almost 70,000 more than the previous year, more than 17,000 surgeries were performed and more than 48,552 children were admitted to our wards.
