Job Description

Powering the world’s payments ecosystem

ACI powers the payments ecosystem – globally, and you power ACI. You’ll innovate, collaborate, and grow – in an energetic technology culture with decades of proven success. ACIers – in all roles and levels – are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments.

As a Financial Business Support Specialist in Limerick, you will join a diverse, passionate team, dedicated to powering the world’s payments ecosystem!

This purpose of this Financial Business Support Specialist is:

To serve as the primary point of contact with internal and external customers in relation to contract administration and management, business support, and customer on-boarding within the Financial

Business Support team. Understand the contract terms and customer needs to ensure successful on-boarding. Responsible for resolving customer billing inquiries and disputes, generating reports, and

conducting specialised research projects for internal and external customers. Optimise departmental performance through accuracy, timeliness, and communication to best serve our customers.

A typical day at ACI for a Financial Business Support Specialist is:

• Monitor, resolve, and respond to internal and external inquiries and disputes related to contracts and invoices. Perform contract research and invoice-related analysis.
• Provide customer support throughout the onboarding process, including completion of vendor setup forms
• Use Jira ticketing system to log invoice disputed and help drive internal resolution. Resolve issues and disputes within stated timelines.
• Analyze and coordinate required resolution of contract cancellations, maintenance audits, and CPI notification.
• Complete requests in an efficient manner to ensure timely billing to customers and contribute to timely revenue recognition.
• Build trust and credibility with internal and external ACI customers in numerous geographical locations.
• Effectively manage invoice and customer dispute resolutions. Distribute customer invoices via email, post, and electronic portals.
• Collect and manage Purchase Order numbers from customers to ensure accurate invoicing.
• Perform other duties as assigned
• Understand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics.

Knowledge, Skills and Experience needed to succeed in this role:

• Bachelor’s Degree or equivalent work experience is essential.
• 2+ years of related customer service experience in a fast-paced, professional environment
• Excellent verbal and written communication skills.
• Familiarity with various components and processes of the contract-to-cash cycle.
• Ability to articulate and professionally address customer needs.
• Microsoft Office experience necessary

Preferred Knowledge, Skills and Experience needed for this role:

• Salesforce, Oracle, and Jira experience would be a distinct advantage.

Core Capabilities:

We seek colleagues who embody our core capabilities — these shape our culture and enable us to make a meaningful impact together:

• Ensure Accountability: holding self and others accountable to meet commitments.
• Drives Results: consistently achieving results, even under tough circumstances.
• Customer Focus: building strong customer relationships and delivering customer-centric solutions.
• Cultivate Innovation: creating new and better ways for the organization to be successful.
• Collaborates: building partnerships and working collaboratively with others.
• Courage: stepping up to address difficult issues, saying what needs to be said.

Applicants must be currently authorized to work in Ireland on a full-time basis. This position does not offer sponsorship for employment visa status or work permit now or in the future.

In return for your expertise, we offer opportunities for growth, career development, and a competitive compensation and benefits package—all within an innovative and collaborative work environment.

Are you ready to help us transform the payments ecosystem? To learn more about ACI Worldwide, visit our web site at www.aciworldwide.com Job ID (Requisition #20102)

ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally.

Important Notice About Recruitment Scams

Job seekers should be aware of ongoing recruitment scams where individuals or organizations impersonate legitimate companies to offer fake job opportunities. These scams often involve requests for personal information, payments, or interviews through unofficial channels. Please be cautious and verify any communications claiming to be from our company (www.aciworldwide.com / @aciworldwide.com). The ACI Worldwide recruitment team will always follow official channels and will never request payment.

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