Job Description

Financial Analytics and Transformation Program Manager

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• This role is responsible for adeptly resolving intricate technical issues spanning hardware and software across internal and external businesses and end users as well as providing proactive assistance to forestall or alleviate problems. The role leads various engagements including customer visits and industry conferences and drives collaborative cross-functional projects. The role acts as a valued consultant for strategic planning and innovative solutions and offers expert guidance on configuration decisions.

Responsibilities
• Resolves complex technical problems effectively, encompassing hardware and software encountered through interactions with internal and external businesses, as well as end users, utilizing proactive notification systems.
• Provides proactive assistance to internal or external businesses and end users, aiming to preempt or mitigate the emergence of issues.
• Sets a strategic compass for the services organization, aligning it with customer needs and coordinating closely with various counterparts.
• Leads and represents the organization through activities such as customer visits, participation in industry conferences/trade shows, and vendor meetings.
• Leads cross-functional collaborations for efficient project delivery, enhancing troubleshooting efficiency and user experience, thereby driving successful outcomes.
• Acts as a trusted consultant, engaging with stakeholders to strategically plan, coordinate, and architect innovative solutions.
• Leads discussions pertaining to solution and business architecture, while also engaging in articulate communication of advanced product concepts and directions, thereby contributing to informed decision-making.
• Provides expert guidance on configuration decisions, offering insights into best practices for customers.
• Contributes innovative ideas and may lead large cross-functional teams, exercising independent judgment to solve unique and complex problems impacting the business.
• Provides mentorship and guidance to lower-level employees, thus ensuring the realization of operational and strategic plans.

Education & Experience Recommended
• Four-year or Graduate Degree in any area, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 10+ years of work experience, preferably in remote support, telephone support, technologies and customer environments, or a related field.

Preferred Certifications
• ITIL Certifications

Knowledge & Skills
• Amazon Web Services
• Automation
• Computer Science
• Customer Relationship Management
• Customer Support
• Debugging
• Java (Programming Language)
• Linux
• Operating Systems
• Product Support
• Python (Programming Language)
• Root Cause Analysis
• Scripting
• Software As A Service (SaaS)
• SQL (Programming Language)
• TCP/IP
• Technical Services
• Technical Support
• Unix
• Workflow Management

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope
• Impacts large functions and leads large, cross-division functional teams or projects.

Complexity
• Provides highly innovative solutions to complex problems within established policy.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job -

Services

Schedule -

Full time

Shift -

First Shift (India)

Travel -

25%

Relocation -

Yes

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal"