Job Description

Location:

11501 Outlook Street, Overland Park Kansas
The Surveillance Analyst I oversees the performance and physical condition of a multi-billion-dollar commercial real estate portfolio, including multifamily, retail, office, industrial, and lodging properties. This role provides hands-on exposure to the real estate banking industry through the assessment of diverse commercial real estate assets and market conditions.

Essential Functions

• Collect and analyze annual property inspections, quarterly rent roll/occupancy reports, and operating statements.
• Assess cash flows, debt yield coverages, lease terms, physical deterioration, and market-level conditions.
• Research property performance inquiries and communicate findings with borrowers, sub servicers, rating agencies, investors, special servicers, and loan originators.
• Manage the annual property inspection process, including ordering, tracking, uploading, and reviewing inspections.
• Oversee inspection vendors and resolve issues during the inspection process.
• Collaborate with internal teams such as KeyBank Real Estate Capital’s Account Management group.
• Maintain and manage a Watchlist of properties with elevated risk, conducting research and sharing findings with the investment community.
• Ensure borrower compliance with loan covenants.
• Conduct intensive analysis and make recommendations for underperforming loans.
• Maintain accurate loan and collateral data.
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Education

• Bachelor's Degree (preferred)

• OR equivalent experience (required)

Work Experience

• Some experience in commercial real estate, property analysis, or a related field (preferred)

Skills

• Ability to interpret financial and operational data to assess property performance and risk.
• Skilled in reviewing income statements, balance sheets, and cash flow reports.
• Understanding of various property types including multifamily, retail, office, and industrial.
• Evaluating physical condition, lease terms, and market conditions of real estate assets.
• Assessing borrower creditworthiness and loan performance.
• Proficient in using Excel for data analysis and financial modeling.
• Strong verbal and written communication for interacting with stakeholders.
• Ability to manage multiple tasks, deadlines, and inspection processes efficiently.
• Understanding of lease structures, terms, and compliance.
• Managing and interpreting large volumes of property and loan data.
• Prioritizing client needs and maintaining strong service relationships.
• Identifying and monitoring elevated risk properties and loans.
• Capable of working autonomously while managing complex tasks.
• Handling sensitive financial and client information with discretion.
• Awareness of market trends and their impact on property performance.

Core Competencies

• All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.

Physical Demands

• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Work Location Category

• Hybrid (2+ days)

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $25.00 - $38.46 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 11/19/2026
KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

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