Job Description

We are seeking an experienced and highly analytical OpEx & Workforce Planning Lead to drive financial management, workforce planning, and operating expense governance for a large organization of 1,000+ colleagues.

This role will serve as a key partner to senior leadership, providing clear visibility into headcount, compensation and benefits (S&B), non-S&B expenses, vendor spend, and overall budget performance. The successful candidate will combine strong financial discipline with an ability to simplify complex data, improve processes, identify efficiencies, and translate insights into actionable recommendations for leadership.

• Own end-to-end headcount tracking and reporting for an organization of 1,000+ colleagues.
• Maintain accurate views of actual, forecasted, and budgeted headcount, including hires, attrition, vacancies, and other workforce movements.
• Develop forward-looking workforce insights to support resource allocation and planning decisions.
• Manage and track operating expenses across S&B and non-S&B budget lines, providing clear visibility into actuals, forecasts, and plan.
• Identify and drive opportunities to improve cost efficiency while supporting business priorities.
• Oversee vendor spend, contract commitments, renewals, and associated financial governance.
• Translate complex financial and workforce data into concise executive-level reporting.
• Highlight material variances, trends, risks, opportunities, and recommended actions.
• Support leadership reviews, planning cycles, and strategic decision-making with data-driven analysis.

Success in this role will be measured not simply by the accuracy of reporting, but by the ability to create transparency, anticipate financial risks, improve decision-making, and drive measurable efficiencies across the organization.

• Significant experience in financial planning & analysis, procure to pay, contracting, business management, workforce planning, or a related discipline.
• Demonstrated experience managing budgets and financial reporting within a large, complex organization.
• Experience managing or providing financial oversight of vendors and contracts.
• Track record of improving reporting processes through automation, standardization, and stronger controls.
• Ability to communicate complex financial information clearly and succinctly to senior executives.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.