At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
Main Activities and Responsibilities
Collecting, cleaning, and interpreting large volumes of financial data.
Developing and maintaining regular, detailed reports, dashboards, and Key Performance Indicators (KPIs) to monitor financial health.
Building and maintaining accurate forecasts using historical data, market trends, and statistical modeling.
Assisting in the budgeting process and tracking performance against budget/forecast, providing variance explanations.
Conducting deep-dive analysis to identify trends, weaknesses, opportunities for growth, and potential risks (e.g., in pricing, product mix, or customer segments).
Translating complex data findings into clear, concise, and actionable recommendations for sales leadership and management.
Developing financial models to assess the profitability and commercial viability of new products, promotions, pricing strategies, and business initiatives.
Performing competitor and market analysis to ensure the company's strategies are competitive and aligned with market changes.
Working closely with Department Heads across teams to align strategies, provide data support, and ensure data-driven decision-making across the organization.
Core Competencies
Leadership
Systems Processes & Policy
Client & Stakeholders
Financial
Key Skills and Capabilities
Qualifications and Typical Experience
Other Position Requirements:

Probe CX is a global customer experience organisation focused on creating environments where digitally-enabled CX thrives. A part of Probe Group, we enhance experiences with the right blend of people and technology to help our clients achieve their CX transformation goals. Partnering with organisations across more than 11 industries, our solutions help unlock trapped CX value.
We create meaningful interactions that exceed expectations through our digitally-powered, people-first approach. Rooted in a culture of diversity, accountability and respect, Probe CX designs scalable, end-to-end CX solutions by understanding the challenges of our clients, their employees and their customers.
From managed and outsourced services to intelligent automation and workforce transformation, our teams drive tangible results for businesses of all sizes. With over 40 years of experience building socially responsible and sustainable CX solutions, we are the partner of choice for next-generation driven CX.