The Office of Financial Aid is responsible for coordinating and administering all student financial assistance awarded to USF students in compliance with federal, state, and institutional regulations and guidelines. The office is the main point of contact for all financial aid program information for current and prospective students and parents. The office is responsible for coordinating and managing the awarding and disbursement of over $400 million in financial aid funds on an annual basis, interpreting changes to federal, state, and institutional regulations, and translating the effect/impact to students and parents in a manner they can understand particularly first-generation students; providing an array of financial aid support options for students and their families; and providing oversight to monitor the entire process to ensure institutional compliance with federal and state laws and regulations.
This position is a member of the Scholarship Team. The position is responsible for processing USF scholarships award and disbursements. Providing information about the financial aid process, state and institutional scholarship eligibility, and general scholarship donor information to students, parents and staff members.
• Responsible for providing clerical support to the Manager and Advisors of the Scholarship Team.
• Scanning student scholarship documents into BDMS Imaging System. Responsible for maintaining the accuracy of the scanned student and scholarship information.
• Advising students and parents on the financial aid process via the telephone and OFA front counter. Communicating with the USF staff (Foundation, colleges, departments, etc.), scholarship donors, and other outside agencies to resolve discrepancies and errors.
• Responsible for adjusting students' federal, state, and institutional financial aid based on a student's eligibility and ensuring that USF complies with the Federal Title IV, State of Florida, and institutional financial aid policies.
• Participate in the training and supervising of student assistants.
• Performs other duties as assigned.
Minimum Qualifications:
• This position requires a high school diploma or equivalent, with two years of experience in office or administrative positions. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.
Preferred Qualifications:
• One year working in higher education financial aid with Title IV experience. Experience working with some aspect of scholarship management in a financial aid office or scholarship awarding unit in a university/college environment whose mission was to award scholarships to eligible students. Experience in a University Foundation Office or as a development officer would also be helpful.
Working at USF
With approximately 16,000 employees, the University of South Florida is one of the largest employers in the Tampa Bay area. We are dedicated to cultivating a talented, engaged and driven workforce that strives to be bold. Employees excel in USF‘s rich academic environment, which fosters their development and advancement. In 2025, Forbes recognized USF as one of Florida’s best large employers, ranked No. 1 among the state’s 12 public universities. Our first-class benefits package includes medical, dental and life insurance plans, retirement plan options, employee and dependent tuition programs, generous leave, and hundreds of employee perks and discounts.
About USF
The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg, Sarasota-Manatee and USF Health. USF is recognized by U.S. News & World Report as a top 50 public university and the best value in Florida. U.S. News also ranks the USF Health Morsani College of Medicine as the No. 1 medical school in Florida and in the highest tier nationwide. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $738 million in research funding in 2024 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of more than $6 billion. USF’s Division I athletics teams compete in the American Athletic Conference. Learn more at www.usf.edu
Compliance and Federal Notices
This position may be subject to a Level 1 or Level 2 criminal background check.
Applicants have rights under Federal Employment Laws
The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.
Family and Medical Leave Act (FMLA)
Applicants for USF employment are entitled to request reasonable accommodation(s) in the application process. A request is to be made at least five (5) working days prior to the time the accommodation(s) is needed. Visit the Central Human Resources ADA Accommodations webpage for more information on requesting an accommodation during the application/interview process.
Equal Employment Opportunity
The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains affirmative action programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. This job description does not constitute an employment contract.
