Job Description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

He / She provides support to external and internal customers to ensure customer expectations are met and exceeded. Person should have a proven track record of being co-operative, approachable, conscientious, enthusiastic, competent, flexible, able to work independently, a team player. Should be willing to work extend hours whenever the process requires.

Skills Required:

· Strong in-depth Manual Billing and Incentives knowledge.
· Excellent written and verbal communication skills
· To work on own initiative as well as part of a team
· Able to prioritize workloads
· Attention to detail
· Ability to work to deadlines
· Must be customer focused
· Knowledge of MS Office

Job Duties and Responsibilities:

· Communicate with AFC Contacts, WWF team, Countries, F&A teams and Account Executives
· Identify training areas and coordinate with the Supervisor for the necessary trainings
· To comply with UPS policies, Data security, and SOX compliance related policies
· Monitor workflow to plan work schedule as per the SLA requirement and the volume.
· Conduct Monthly Product Knowledge test for the entire team.
· Follow up with Countries to get the resolution.
· Ad hoc billing requests from Countries.
· Any other tasks or duties assigned by the Team Lead, Supervisor or Manager as per the process requirement.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.