Job Description

The Finance Systems Administrator (NetSuite & NSPB Focus) owns the ongoing administration, support, and continuous improvement of CareTria's NetSuite ERP and NetSuite Planning & Budgeting (NSPB) environments. This role carries the NetSuite program forward following go-live — providing hypercare-style support, delivering Fast Follow enhancements, and assuming long-term maintenance and administration of the platform. The Finance Systems Administrator partners across Accounting, Finance, IT, and Operations, treating internal departments as clients and providing responsive, SLA-driven support with timely follow-up and clear communication.

KEY RESPONSIBILITIES

NetSuite Configuration & Administration

• Maintain and administer NetSuite configuration, including workflows, saved searches, dashboards, custom fields/records, roles, and permissions.
• Build, monitor, and refine controls that support data integrity, SOX-lite compliance, and audit readiness.
• Manage and monitor integrations with connected applications (e.g., ADP, Ramp), including maintaining CSV import templates.

Process Automation & Continuous Improvement

• Maintain and enhance automated workflows supporting Procure-to-Pay, Order-to-Cash, Record-to-Report, and Financial Reporting processes.
• Identify opportunities to reduce manual touchpoints through automation within NetSuite and connected tools.
• Identify, document, and drive resolution of configuration or design gaps as they are discovered.

Data Migration, Quality & Governance

• Support data migration and cutover activities (chart of accounts, vendors, customers, open transactions) for future go-lives, acquisitions, or system changes.
• Perform ongoing data validation and reconciliation between source systems and NetSuite.
• Establish and maintain naming conventions, workflow standards, and data-structure governance protocols.
• Document system configuration decisions to support administration and audit purposes.

Accounts Receivable (AR) & Accounts Payable (AP) Support

• Support AR functions within NetSuite, including customer invoicing, cash application, aging analysis, and collections follow-up.
• Support AP functions within NetSuite, including vendor bill entry/coding, approval workflows, payment runs, and vendor account reconciliation.
• Troubleshoot and resolve AR/AP transaction, approval, and workflow issues raised by the accounting team.
• Maintain and refine AR/AP-related saved searches, dashboards, and reports to support month-end close and cash management.
• Partner with Accounting to ensure AR/AP configuration (payment terms, tax codes, approval matrices) aligns with policy and internal controls.

Testing & Quality Assurance

• Lead or participate in user acceptance testing (UAT) for new configurations, enhancements, and integrations.
• Document test results and drive defect resolution with internal stakeholders and vendors.

Post-Launch Support, Hypercare & Fast Follow Implementations

• Provide hypercare-style support immediately following go-live events, ensuring rapid resolution of issues with minimal disruption to business operations.
• Plan, prioritize, and execute Fast Follow enhancements identified during and after go-live.
• Own long-term maintenance and administration of the NetSuite environment following stabilization, including patches, updates, and ongoing system health monitoring.

NetSuite Technical Support

• Serve as the primary point of contact for NetSuite technical support, resolving end-user issues related to access, roles, permissions, workflows, and system functionality.
• Perform admin-level technical work, including SuiteScript customizations, SuiteFlow workflow configuration, and third-party integrations.
• Triage, prioritize, and track support tickets to timely resolution; escalate complex issues to vendors or implementation partners as needed.

Internal Client Services

• Treat internal departments (Accounting, Finance, Operations, IT, and other business units) as clients, delivering support consistent with defined service-level agreements (SLAs).
• Provide timely follow-up and clear, proactive communication on the status of requests, incidents, and enhancement requests.
• Build strong working relationships with internal stakeholders to understand evolving needs and translate them into system solutions.

Training & Change Management

• Develop and maintain quick-reference guides and training materials for system-enabled processes.
• Conduct training sessions for the accounting team and cross-functional users, including for new hires and system changes.

Weekly Reporting & Governance

• Provide regular status updates to Accounting/Finance leadership on system performance, open issues, and ongoing initiatives.
• Participate in change-control processes, documenting and obtaining approval for scope or configuration changes before implementation.

The above duties are meant to be representative of the position and not all-inclusive.

NETSUITE PLANNING & BUDGETING (NSPB) ADMINISTRATION:

The Finance Systems Administrator serves as the primary administrator of CareTria's NetSuite Planning & Budgeting (NSPB) environment, ensuring the platform reliably supports budgeting, forecasting, and management reporting.

Core Responsibilities

• Own end-to-end administration of the NSPB module, including model structure, data maps, load rules, and calculation/business rules.
• Manage user access, roles, and permissions within NSPB, ensuring appropriate segregation of duties between planning contributors, reviewers, and administrators.
• Maintain and troubleshoot data integrations between NetSuite ERP (actuals) and NSPB (plan, budget, and forecast data), including data map and load rule maintenance.
• Support annual budgeting, quarterly forecasting, and ad hoc planning cycles, including calendar setup, form/template configuration, and workflow/approval routing.
• Partner with Finance leadership to translate planning and reporting requirements into NSPB model design.

NSPB Best Practices

• Maintain a documented, version-controlled history of model, form, and rule changes to support audit trails and enable rollback if needed.
• Establish a formal change-control process for NSPB configuration changes, including testing in a sandbox/test environment prior to production deployment.
• Standardize naming conventions for dimensions, accounts, forms, and rules to ensure consistency and ease of maintenance.
• Reconcile NSPB data to NetSuite ERP actuals on a recurring basis to confirm data integrity between systems.
• Limit administrative access to a small number of trained users and use role-based permissions to enforce appropriate segregation of duties.
• Document and test load rules and business rules after any change to the chart of accounts, dimensions, or reporting structure.
• Provide end-user training and refreshed quick-reference guides ahead of each budgeting/forecasting cycle to reduce support burden.
• Schedule periodic (e.g., annual) reviews of model structure, security roles, and workflow design to confirm they still reflect organizational needs.

EXPERIENCE, SKILLS & QUALIFICATIONS

EDUCATION

• Bachelor's degree in Accounting, Finance, Information Systems, or a related field, or an equivalent combination of education and experience.

EXPERIENCE

• 3–5 years of experience administering NetSuite ERP within an accounting or finance function.
• Experience with NetSuite Planning & Budgeting (NSPB) or a comparable planning/budgeting platform strongly preferred.
• Experience supporting or participating in a NetSuite implementation, data migration, or major system upgrade preferred.
• Working knowledge of SuiteScript, SuiteFlow, and NetSuite integration tools/APIs preferred.

SKILLS

• Strong working knowledge of NetSuite ERP architecture, including roles/permissions, workflows, saved searches, and custom records/fields.
• Familiarity with NetSuite Planning & Budgeting (NSPB) architecture and administration.
• Understanding of core accounting processes (Procure-to-Pay, Order-to-Cash, Record-to-Report) and how they map to system configuration.
• Ability to manage multiple concurrent support requests and projects with competing priorities.
• Strong customer-service orientation, with the ability to communicate clearly and proactively with internal stakeholders at all levels.
• Excellent analytical and problem-solving skills, with attention to detail in data validation and reconciliation.
• Ability to create clear documentation and training materials for technical and non-technical audiences.
• Experience with integrated third-party applications (e.g., ADP, Ramp, BlackLine, Avalara) is a plus.

PHYSICAL & TECHNICAL ENVIRONMENT

• Ability to remain seated and work at a computer for extended periods.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Must be able to work in a standard office environment with moderate noise levels.
• Requires close vision for computer-based work and document review.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The expected base pay range for this position is $100,000-150,000 per year. The actual compensation for the position may vary based on market differences and on factors such as skills, experience, qualifications and can vary based on location and/or work schedule. In addition to base pay, CareTria offers a comprehensive benefits package. Full-Time benefits include access to health, dental, and vision insurance; retirement plan options; paid time off; paid parental leave; employee assistance programs; and other perks. Eligible employees may also have access to performance bonuses.

CareTria is an Equal Opportunity Employer.