Job Description

Company Description

At SAP, you'll belong to a diverse, international community that learns fast, shares openly, and celebrates impact. You'll have access to global peers, modern tools, and development pathways-so your ideas travel and your career grows. Expect mentoring, rotations, and certifications that build your craft quickly.

Job Description

What you'll bring

You have experience in cash collections or accounts receivable. You manage collection procedures, engage customers on payment issues, and track key AR metrics with limited oversight. You build trust through clear communication, bring emotional intelligence to every interaction, and solve complex problems with a customer-focused mindset.

• Knowledge of AR processes, and collections best practices
• Familiarity with Cash Collections, DSO and reconciliation (Contract -analysis)
• Proficiency with Microsoft Office; ERP or collections software experience is a plus
• Strong communication and negotiation skills for clients across MEA and EMEA markets
• Ability to manage multiple priorities and deliver results consistently
• A practical approach to AI — you apply automation tools, craft effective prompts, and ensure quality of AI-generated outputs

What you'll build

You'll own defined collections portfolios and drive timely payments within the SOX framework, partnering with customers and internal teams to resolve payment issues.

• Execute collection procedures across Strategic Business customer segment
• Engage customers to resolve payment disputes using strong negotiation and problem-solving
• Monitor AR, Total Cash Collected, DSO, and CEI metrics to identify trends and anomalies
• Reconcile payments with accounting teams and resolve billing discrepancies
• Facilitate payments through technology to minimize reconciliation errors
• Identify opportunities to improve collections workflows and drive efficiency

Where you belong

You'll join the Strategic Finance team covering the Middle East and Africa within EMEA. The team values analytical rigour, customer orientation, and a proactive collections approach. This role offers real exposure to collections strategy, automation, and data-driven performance monitoring.

Qualifications

Accounts Receivable Management, Artificial Intelligence, Compliance, Analytical Thinking, Customer Orientation, Effective Communication, Adaptability, Collaboration, Advanced Negotiation, AI Data Analytics, Predictive Financial Planning, AI Governance Operations, Strategic AI Synthesis, Context Engineering, AI Output Quality Assurance, Agentic AI Day-to-Day Practice, AI-Assisted Automation and Prototyping, AI Adoption Capability

Additional Information

About SAP

With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.

As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone, regardless of background, feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or complete your application, please send an email with your request to the Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy and childbirth), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.