Job Description

Legal Entity: American Honda Motor Co., Inc.

Business Unit: BU Parts Service & Technical

Department: DEP Service Planning & VSC

Division: DIV PST Planning and Customer Relations

Work Location: Torrance - Main Campus Location

Shift: 1st

Workstyle: 100% Onsite

Career Level: 4

Job Grade: Exempt-3

Salary Range: $84,600.00 - $126,900.00

Job Purpose

The purpose and function of Vehicle Service Contract (VSC) Operations department is to service all Honda Care and Acura Care related matters that occur after the date of contract purchase, including VSC claim adjudication and monitoring. Our goal is to influence Honda and Acura customer and dealer loyalty through premier service levels.

The Business Development Specialist is responsible for the oversight of auto-vehicle service contracts and ancillary products. Within the daily scope of responsibilities are product marketing & promotion, sales forecasting, penetration rates, analysis of current and historical performance trends, management of dealer.

incentive programs and developing and creating products and programs that enhance the profitability of both Honda and Dealers with the ultimate goal of improving customer loyalty and retention. We are looking for people to improve Honda’s brand recognition and help boost financial growth. This position also contributes to the support and training of Field, Sales, and Marketing departments from both AHM and AHFC.

Key Accountabilities

Execute strategies to achieve sales, profitability, and dealer satisfaction targets

• Establish National level objectives and review trends
• Support and implement changes to programs, initiatives, dealer incentives, and market

strategies

• Act as project lead for inter- and intra-company projects supporting strategy development,

including communication to senior leadership

• Promote and communicate company direction and initiatives

Develop, Create, and Implement new VSC product strategies

• Using knowledge of local market conditions, contribute sales information and

recommendations to strategic plans and pricing

• Act as project lead for inter- and intra-company projects supporting product program

development & management, including communication to senior leadership

• Represent AHM VSC in industry roundtables

Key Accountabilities Continued

Provide Support to the regional field associates/management (AHM & AHFC)

• Represent VSC at local, regional, and national field meetings (AHM & AHFC)
• Provide tools, reporting, and training to help the field team to achieve objectives and KPIs
• Identify potential opportunities to further expand or improve objectives and KPIs
• Analyze current and past performance trends and prepare reports and projections based on trend

Build, maintain, and develop dealership relationships and contacts

• Communicate and address issues while maximizing dealer support
• Hold on site meetings and training at dealerships

Assist with the management of VSC Operations

• Support efforts to meet risk and profitability targets and compliance requirement

Qualifications, Experience, and Skills

• BS. and/or BA degree in business preferably marketing, finance, management, or Communication
• Strong knowledge of vehicle service contracts, products, and services
• Five years of work experience working with dealers and vehicle components in an
• automotive corporate environment
• Self-motivated with strong analytical, organizational and project management skills
• Previous experience working in an analytical capacity
• Ability to work in a team environment
• Experience with project management tools such as schedules, work plans,
• Microsoft Project, etc.
• Experience with use of Excel and PowerPoint. PC proficiency in MS Windows
• environment including Word and Access
• Ability to manipulate and analyze raw data
• Attention to detail with reliable documentation skills

What differentiates Honda and make us an employer of choice?

Total Rewards:

• Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
• Paid Overtime
• Regional Bonus (when applicable)
• Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
• Paid time off, including vacation, holidays, shutdown
• Company Paid Short-Term and Long-Term Disability
• 401K Plan with company match + additional contribution
• Relocation assistance (if eligible)

Career Growth:

• Advancement Opportunities
• Career Mobility
• Education Reimbursement for Continued Learning
• Training and Development Programs

Additional Offerings:

• Tuition Assistance & Student Loan Repayment
• Lifestyle Account
• Childcare Reimbursement Account
• Elder Care Support
• Wellbeing Program
• Community Service and Engagement Programs
• Product Programs

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.